Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from FSi Oil and Propane, Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
FSi Oil and Propane is a South Hadley heating-oil and propane dealer that also installs and services heating equipment, and several of its customers write about emergencies handled fast. The family-owned company says it has served Western Massachusetts since 1989. Google shows 4.9 stars from 997 ratings. In a September 2024 review, a customer who woke up to no heat said Mike arrived within the hour, and they had done business with FSi for almost 20 years. Over Labor Day weekend in 2024, a customer whose boiler had a broken part and an oil spill said a technician came within an hour, worked three hours and cleaned up the spill. Several 2024 reviewers described switching their propane tanks over from another supplier; one, leaving AmeriGas, said Justin installed a new tank and gas lines on time. In January 2026, a customer struggling with propane payments at a new build said an office staff member pointed them to assistance programs, arranged a tank check and worked out a plan with management. A February 2026 reviewer said the driver claimed there was no path to a clear fill pipe and they waited weeks for oil, and a March 2026 reviewer described an FSi driver riding their tail and nearly running them off the road. In August 2026, a longtime customer said that after a December tune-up found they needed a new tank, the service manager stopped their oil delivery with an eighth of a tank left and would not speak to them, so they switched companies. A September 2024 reviewer said they waited all morning for a tank check the office had booked as an inside service visit.
“Their sister company operates out of South Hadley… FSi Oil and Propane… they do full service HVAC and are Mass Save approved. Same ownership, same employees… https://www.fsioilservices.com/about/service-area/”
I was 63 years old and a loyal customer for several years. Told by tech, at my yearly tuneup in December, that I needed a new tank. After the technician called his supervisor, the service manager stopped my oil delivery, when I had only 1/8 of a tank. Tech appeared to feel bad, knowing I would probably run out of oil before I could get another tank installed. He suggested I call the service manager back and see what could be done meanwhile (possibly a barrel set up). Service manager would not even speak to me on the phone. He relayed a message, through the nice lady that answered the phone, that he could not do anything for me. I found another oil company that actually cares about their customers!
Angie and Melissa and all their techs have been amazing to work with! I had so many issues with my property and they were able to solve every single one of them and were very accommodating. I will definitely be using them for my other commercial properties. HIGHLY RECOMMEND!!!
I have been an FSi Propane customer since moving back to the Pioneer Valley in 2023. I have found this company to be professional, easy to work with, and competitive in their pricing. Anytime I have a question, they are quick to respond. I highly recommend FSi for your propane supplier.
I had delivery today? The rest of my VOC KEROSENE ? HAD A SMALL PROBLEM WITH JEN WHO WORKS THIER BUT MELISSA WHO IS OUTSTANDING AND PROFESSIONAL WITH FSI FUEL SERVICES HELP ME AS A CUSTOMER ON MY BEHALF TODAY!! FOR MY DELIVERY I'M VERY GREATFUL FOR HELPING ME TODAY
Bad drivers. Rode my tail for 5 miles with a wide open left lane and then nearly ran me off the road exiting.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 16, 2026.
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Two AC technicians out within a few hours5.0
Mass Save weatherization4.9
Same-day AC fixes during peak heat waves3.8