FSi Oil and Propane, Inc.

FSi Oil and Propane runs out of 95 Main Street in South Hadley and is hired across the Pioneer Valley for two connected jobs: keeping the fuel coming, and keeping the equipment that burns it running. Google carries 4.9 stars from 997 ratings, with 703 written accounts on file stretching back to 2021 — one of the deeper written records in this corpus for a company its size. The praise is unusually specific for a five-star run, and it clusters on emergencies. In a September 2024 review a homeowner described a part failing on their boiler on the Sunday of Labor Day weekend, causing an oil spill; the on-duty technician arrived within the hour and worked three hours, cleanup included. Another 2024 reviewer woke to no heat, called, and had a technician at the house inside an hour. In a May 2025 review a customer with an empty tank and a one-year-old grandchild in the house said the office had a truck fuelling them within fifteen minutes. Reviewers also name the same technicians year after year — a pattern that is hard to manufacture and is the main reason this set reads as a real history rather than a batch. The work itself spans more than deliveries. Reviewers describe annual burner and boiler tune-ups, furnace and air-conditioning service, oil tank replacement for new accounts, propane tank swaps with new gas lines when switching from another supplier, a range installed with a propane conversion kit, and whole-house water filtration and a disposal fitted on the plumbing side. Several customers say they moved over from a national propane supplier and stayed. On price, the recurring line is not that they are cheapest: a December 2025 reviewer put it as not the cheapest but always very fair and competitive, and others echo fair and affordable. The complaints are worth reading before you sign up, because they are recent and they are all about the same thing — the delivery and dispatch side rather than the technicians. In an August 2026 review a long-standing customer said that after a December tune-up flagged a tank replacement, the service manager stopped their oil deliveries while they were down to an eighth of a tank and would not come to the phone. In a February 2026 review another customer said the driver reported no clear path to the fill pipe when there was one, and that the oil went undelivered for weeks. A 2024 reviewer waited a whole morning for an appointment they had been told was for the indoor unit, and only the outdoor tank was checked. A March 2026 reviewer complained about a company driver's conduct on the road, not about any work done at their home. Good call if you want one company for fuel and for the equipment, and you value someone actually showing up in a cold-snap emergency. Ask specifically how deliveries are scheduled, what triggers a delivery hold, and who you escalate to when one happens.