Great Bay Spa & Sauna

Great Bay Spa & Sauna names Portsmouth and South Portland as its service area on its website. A 2025 customer said Rich and the team removed a sunken, 23-year-old tub and installed its replacement. A 2025 customer said Brandon arranged prompt delivery and installation of an indoor sauna and provided follow-up help with operating questions. A 2024 customer said Jessica helped with the hot tub selection, Alan provided electrical and platform guidance, and the installation crew delivered and set up the tub without damaging the lawn. A 2025 customer said Matt arrived on time, found a leak in seconds, replaced the piece and was saying goodbye within 40 minutes; that customer also called the travel fee steep. A 2026 customer said Dan arrived on time, solved the problem and worked cleanly. A 2026 customer said a roughly $35,000 Sundance Aspen hot tub was installed out of level and that the sales representative and installer would not help put it right. The customer said the warranty was void if the tub was not level. A 2026 customer objected to a $1,300 pump price plus a $280 service fee, saying a $1,418 pump charge was corrected after a call; the customer described the technician as professional and fast. A 2026 customer said a hot tub cover promised within weeks had still not arrived months later, while the company retained the deposit. A 2025 customer said loose plastic after winterization required a second visit and objected to a charge made to a closed credit-card account. A 2024 customer said leaks, pump trouble and broken light plastics had kept a two-year-old hot tub unusable for weeks, while requests for warranty service had not produced an appointment. A 2026 customer said an operations manager offered to repair a leak through the manufacturer or Great Bay after the one-year warranty had ended. A 2024 customer said Great Bay returned and remedied a cover issue after a public complaint.