Greater Works Plumbing
Regional · 744 South St #957, Philadelphia, PA 19147, USA
Their work
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Verified record
- Not rated by the BBB
- 44 reviews in the last 6 months
- 20 customer photosOf completed work
Highlights
- Fast dispatch — same-day and within-hours service appears repeatedly
- Drain work — recent reviews describe line replacement and jetting
- Water heaters — several recent jobs mention repair or replacement
- Clear explanations — customers mention quotes and plain-language diagnosis
- Cleanup follow-through — one crew returned to finish cleanup
- Communication gaps — several recent complaints cite poor updates
- Missed appointments — more than one reviewer describes no-shows
- Callback issues — some customers say follow-up stalled
- Unfinished projects — one complaint says final work was poorly completed
- Service charges — one reviewer paid $500 without completed drain service
Fast dispatch is the main reason people call Greater Works Plumbing. On Google it sits at 4.6 stars from 269 ratings, and many recent customers describe the same pattern: quick scheduling, plumbers arriving the same day or within hours, and common repair work handled without much delay. The company works out of South Street in Philadelphia, and the jobs people describe are squarely plumbing calls — clogged drains, drain-line replacement, water heaters, leak repairs, toilets, garbage disposals, and water-line work. That speed shows up again and again in 2026 reviews. One homeowner said a clogged kitchen drain turned into a same-evening drain-line replacement and jetting follow-up; another said a Saturday call brought someone out in 30 minutes; another said a burst water heater got handled when no one else answered. Recent praise also gets more specific than "nice people": customers mention clear explanations before work starts, quotes given up front, cleanup after the job, and fixes that solved the immediate problem, from a garbage disposal and shut-off valve replacement to toilet and water-heater work. The part to ask about before booking is consistency. Several recent complaints are not about whether the crew can do plumbing at all — one reviewer even said the plumbing itself seemed well done — but about communication, missed appointments, projects finishing poorly, call-backs not happening, and one basement-water complaint after work was completed. There is also at least one review saying the company charged $500 for a main-drain visit it ultimately could not complete, while other recent reviewers describe pricing as competitive or reasonable. So this looks like a Philadelphia plumbing company that fits best when the top priority is getting someone out quickly for a repair, drain problem, or water-heater issue. Before you book, pin down who is doing the work, what happens if a second visit is needed, whether the quote covers the full scope, and what charges apply if the problem turns out to be bigger than the original call.
Read the comments
Most recent comments
- 5.0Jun 29, 2026
Very thorough and professional, and great response time.
— Shannon FlanneryView on Google Reviews ↗ - 2.0Jun 22, 2026
The team started out great. Then communication around progress and next steps slowly started to get worse. The plumbing work seems to have been done well. However, work to finish the project was not done well. I felt bad for the guy that was sent to do all of the remaining substantial work by himself, which extended the project by 3days, where I had one day and night with no toilet to use in my house. There are plaster lumps on the ceiling, the wall that needed to be repaired looks horrible with holes and lumps, the caulking was either done over old caulking or done very messy. The drain plug went missing and was not returned. Because it was a specialty plug I needed to order it myself. The painting was also sloppy with paint on the shower walls and on the caulking. My carpets, while old, are full of paint, plaster and caulking. The amount of money spent does not come close to what I received and the extra stress.
— Eric PaulukonisView on Google Reviews ↗ - 5.0Jun 16, 2026
Great people to work with.
— Samuel WallaceView on Google Reviews ↗ - 5.0Jun 14, 2026
I had an excellent experience with Greater Works Plumbing! From the moment I called, they were professional, responsive, and courteous. They arrived on time, quickly diagnosed the issue, and explained everything clearly before starting the work. The repair was completed efficiently, and the quality of the work exceeded my expectations.<br><br>What stood out most was their honesty, attention to detail, and commitment to making sure everything was working perfectly before they left. It’s not always easy to find a company you can trust, but I would absolutely use them again and recommend them to anyone in need of plumbing services. They’ve earned themselves a forever client!<br><br>Thank you for providing such outstanding service Greater Works!
— Taylor WilliamsView on Google Reviews ↗ - 5.0Jun 13, 2026
Very competent workers that know their jobs well.Also very respectful to seniors and I am sure that they are respectful to all their clients. I would give this company an A1
— Valerie YoungView on Google Reviews ↗
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Update history
Added 231 new comments, established rating 3.7
- behind the score: Communication gaps — several recent complaints cite poor updates