Guaranteed Plumbing & Heating

Broken pipe, no heat, backyard leak: those are the calls that keep showing up around Guaranteed Plumbing & Heating. Recent Google reviews describe a severe backyard leak handled that afternoon, a sump-pump problem fixed in one visit, and a rental property with no heat reached within a couple of hours. The company works out of Philadelphia, and the jobs customers describe are mostly plumbing first—pipe repairs, sewer and stormwater lines, main water lines, sinks, and faucets—with heating and air service showing up regularly too. The public review footprint is large. Google shows 4.8 stars from 876 ratings, and the Better Business Bureau page carries an A+ grade, 5.0 stars, and accreditation. The recent comments are specific enough to name technicians like Joe, Devon, Anthony, Brian, Eddie, and James Byrne Jr., and they describe concrete work such as replacing a sewer pipe and stack in a basement, swapping a main waterline and sink in a day, repairing broken exterior pipes, and installing a new HVAC system. A pattern runs through those jobs: quick arrival, plain-language walkthroughs, floors covered before work starts, and cleanup when the job is done. A Fishtown property manager says the company has handled their rentals for several years, which fits the picture of a shop people reuse when something goes wrong. There are also a couple of notable reviews where technicians told the customer a system was fine or not in danger of failure, which is the kind of detail homeowners tend to remember. The question to settle before authorizing work is price, especially on larger repairs. Several recent low-star reviewers said the quote felt high: one objected to a $100 service charge tied to a $6,000 pipe-replacement estimate, another said a hot-water-heater proposal was not itemized enough for financing, and a faucet-replacement customer advised getting three estimates. That is not the only view—other recent customers called the pricing fair, reasonable, or competitive—but there is also a recent 1-star complaint about repeated cancellations, so it is worth confirming both the arrival window and what the first visit covers. For urgent plumbing calls, line work, and everyday heating or AC service, this reads like a busy local company with a lot of recent job-level detail behind the ratings. Use that to your advantage: ask for the service-call terms up front, request an itemized estimate on any dig or replacement job, and make sure the scope is clear before the crew starts.