Hansen Landscape & Tree Service

Hansen Landscape & Tree Service is a family-owned tree company that says it has served the South Shore of Massachusetts for more than 40 years, and the bulk of its written reviews describe a crew that handles genuinely difficult removals well. Several accounts from 2019 through 2023 describe taking down large, dangerous trees close to houses and power lines — a partially uprooted tree leaning toward a home ahead of a forecasted storm, a 40-foot uprooted oak and a 50-foot oak topping completed in a single afternoon, two tall trees removed with just a bucket truck while avoiding nearby electrical wires. Reviewers repeatedly name Brian (or Bryan) Connolly, describing him coming out the same day to quote a job and having a crew finish quickly — one 2021 review says an estimate turned into a completed job in under 48 hours. Multiple reviews also mention the crew protecting lawns with platforms and leaving a clean site afterward. Two reviews describe real problems. In an October 2021 review, a customer said they were still waiting for work to be completed months after paying, hadn't been able to reach anyone, and worried the company had taken their money without doing the job. In a November 2023 review, a customer described a miscommunication: they weren't home when the crew arrived to top a tree, and what followed didn't go as planned. These are serious, specific complaints, and they aren't isolated within the platform's own numbers — Angi's aggregate across 47 ratings shows roughly one in seven (14%) landing at one star, more than the two written examples alone would suggest. Google tells a notably better story at much greater volume: 4.7 stars from 120 ratings, above the 4.6 shown by the Angi/HomeAdvisor pair (which mirror the same underlying 47-review listing rather than being two independent samples). That gap is worth noting rather than picking a side — a much larger, separately-rated pool reading meaningfully better than the smaller one that contains the complaints. The company markets itself as Massachusetts-licensed, a member of the Massachusetts Association of Landscape Contractors, with emergency service and Spanish-language support. Given a genuine, if minority, pattern of serious complaints alongside a strong overall Google record, it's worth getting the full scope of work and a timeline in writing, and confirming someone will be reachable or has approved the specifics before work begins — especially for anything more involved than routine trimming.