Highland Fence and Construction Inc.

Highland Fence & Construction has been putting up fences and gates around Fall River since 1988, and the name that keeps showing up in its reviews is Tom, one of the owners. The company describes itself as family owned and operated, serving a wide stretch of southeastern Massachusetts and Rhode Island with wood, chain-link, vinyl, and aluminum fencing, plus gates, dog runs, and access-control systems. Its Massachusetts home improvement contractor registration is active, and the Better Business Bureau grades the company A+. The written reviews run from 2014 to late 2025, and the strongest praise names Tom directly: in a June 2025 review, a homeowner says Tom came out immediately when a fence post snapped two years after installation and had it professionally repaired; a May 2024 review calls a fence Tom's crew installed more than 20 years earlier "still standing like the Rock of Gibraltar." A run of 2022-2023 reviews single out sturdy, straight vinyl and aluminum installs, hand-dug fence posts, and crews that cleaned up after themselves. The most recent written reviews tell a rougher story. Three Google reviews from mid-to-late 2025 are all one star: one describes a 2018 fence that needed repair visits more than a dozen times and still comes down in wind and rain; two others describe quote requests and calls that went unanswered, with one customer hiring a competitor instead. Google's own overall average across all 65 ratings on the platform is 4.2 stars, well above the tone of those three latest write-ups, so the platform's headline number and its freshest written reviews are telling different stories right now. An older complaint, from a 2014 Houzz review, describes a slow start (bushes cleared, then weeks before installation began) and gate hardware installed backwards that was reported but never fixed. It's over a decade old, but the same shape of complaint, an unreturned call, resurfaces in the 2025 reviews above. For a straightforward vinyl, aluminum, or wood fence install from a crew with decades of work behind it, Highland is a reasonable call, just pin down the estimate timeline up front and get any post-installation fix commitments in writing, given the run of communication complaints in the most recent reviews.