Home Services at The Home Depot
National chain · 564 Broadway, Saugus, MA 01906, USA
Their work
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Verified record
- MA plumbing licenseVerified active
- 23 reviews in the last 6 months
- 5 customer photosOf completed work
Highlights
- Named installers — Dennis, Eric and Lance get specific individual credit
- Clean, prompt installs — flooring and carpet crews arrive on time and tidy up
- Active plumbing license — Massachusetts registry confirms it's current
- Ordering and delivery — one customer blamed Home Depot for product delivery issues
- Slow to schedule — a gate install took nearly a month to get on the calendar
- Payment system glitches — a broken IT ticket held up a coupon and payment
- Pushed a big repair — one review says an A/C replacement was oversold, not needed
Home Services at The Home Depot, based out of the Saugus store at 564 Broadway, is the installation program behind what people buy in the store next door — carpet, flooring, storm doors, gates — turned into a scheduled crew at the house. Despite showing up here under a plumbing listing, and holding an active Massachusetts plumbing license (4770-PL-C) verified against the state registry, almost none of the reviews describe plumbing work; the jobs people write about are installs. On Google, 23 reviews in the last six months run well above 4 stars, and a pattern repeats: a specific installer gets named and credited. Dennis put in a storm door, "very fast and efficient." Eric and Lance were singled out for a carpet job. On another visit, Renee handled the scheduling while Jay did the install, and the customer wrote directly to thank them both. Across more than a dozen flooring and carpet jobs, the crews are consistently described as on time, professional, and careful about cleanup. The friction shows up around the install, not during it. One customer whose flooring installers did the job well still said Home Depot "had no control over ordering and delivery of the product" and wouldn't book a renovation through it again. Another liked the install but got stuck for weeks on a broken payment system after a coupon wouldn't process. A gate job took nearly a month past the payment date just to get scheduled. Separately, a sharper complaint says an HVAC visit — through a partner the reviewer names as ARS — recommended a full air conditioner replacement that the reviewer, a registered architect, felt was unnecessary and pushed hard. This fits a homeowner ordering a specific, one-off install — carpet, a storm door, a gate — where the crew that shows up has a track record of clean, on-time work. Before booking, get the order and delivery timeline in writing, and if a big-ticket repair or replacement gets recommended on-site, get a second opinion before signing off.
Read the comments
Most recent comments
- 1.0Jun 30, 2026
ARS is a Terrible company, who suggested complete replacement of my a/c system when in fact it was working perfectly and there was a mains electric earthing problem they didn’t identify. A mixture of bad analysis and hard sales. Felt like a poor car dealership. I’m a registered Architect
— Keith MBettyView on Google Reviews ↗ - 2.0Jun 28, 2026
Unfortunately our experience was one issue after another. The only bright spot was the installation. The two men that did the installation did an excellent job and the floor look wonderful. Home Depot on the other hand had no control over ordering and delivery of the product. One issue after another. The only bright spot was “Kate” in the Hyannis Ma store who did her best to straighten out one problem after another. We will not use Home Depot for any future renovations of our house.
- 5.0Jun 27, 2026
Installers were prompt, professional and courteous! Carpet looks great!
— Joyce RichardsonView on Google Reviews ↗ - 5.0Jun 25, 2026
Dear Home Depot and US Installations Group,<br><br>I wanted to take a moment to share my appreciation for the exceptional service I received from Renee and Jay during my recent installation.<br><br>Renee was wonderful to work with from the very beginning. She was always communicative, responsive, and proactive in keeping me updated on scheduling and timing. Her professionalism and attention to detail made the entire process smooth and stress-free.<br><br>Jay was equally outstanding. He arrived on time, was kind, friendly, and professional throughout the installation. He took the time to explain everything clearly, answered all of my questions, and made sure I understood the process every step of the way. It was obvious that he takes great pride in his work and genuinely cares about providing excellent customer service.<br><br>Both Renee and Jay made this a truly positive experience, and I wanted to be sure their efforts were recognized. Employees like them are a tremendous asset to your company.<br><br>Thank you again for such excellent service.<br><br>Sincerely,<br>Patrice Morse
— K. CampbellView on Google Reviews ↗ - 5.0Jun 25, 2026
Dennis did a great job installing my new storm door. Very fast and efficient.
— Elaine FiberView on Google Reviews ↗
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Update history
Added 24 new comments, added 16 new photos, verified active license, established rating 3.9
- confirmed against the state license registry
- behind the score: Ordering and delivery — one customer blamed Home Depot for product delivery issues