HPI Inspection Services

HPI Inspection Services is an Enfield, CT home inspector — the company's HomeAdvisor profile says it has been at it for 21 years, and several reviewers name the inspector himself, Michael ("Mike") Haertel. The written record runs nine years, 2016 through 2025, and the through-line across most of it is the same: he walks people through the house room by room and explains what he's finding as he goes. A 2023 review said he "answered questions and gave explanations throughout the inspection" and had the report out within 24 hours; a 2021 buyer said he came back for a follow-up visit to check whether sellers had actually fixed what they'd promised. The most recent review on file, from October 2025, is shorter but still positive. There's a real dip worth knowing about. A stretch of 2017 reviews reads differently from the rest: one buyer wrote that the inspection felt rushed and that the inspector wouldn't open a chimney latch he called stuck — it opened with a light tap — a complaint HPI answered publicly on the page, saying the client never raised concerns until posting the review two months later. Another 2017 reviewer said the inspector declined to check items that weren't easily accessible and was slow getting the final report out. Reviews from every other year, before and after that stretch, don't repeat those complaints. Before booking, it's worth asking directly what the inspection will and won't cover — specifically how items that aren't easily accessible get handled — since that's exactly what the 2017 complaints were about. Worth calling for a buyer or seller inspection in the Enfield area who wants someone who explains findings as he goes and turns a report around fast; just confirm scope up front.