Hustons Pool Services Inc

Huston's Pool Services is a family-run pool company in Spencer, Massachusetts, run by Jeff Huston and, per its Better Business Bureau listing, in business for about 28 years. It handles pool liner replacement, filter installation, maintenance, and chemical supply. The longer track record leans strongly positive. In a 2023 review, one customer said they'd been with the company for over 20 years and had nothing but respect for the family running it, calling them trustworthy, professional, and always on time. In 2022 reviews, customers praised fair pricing and said the staff never tried to upsell chemicals beyond what was actually needed. Recent reviews describe two overdue inground pool liners — one 18 years old — replaced with the pool refilled the same day, at what one customer called the best price they found. Against that record, a recent review describes a different experience: a broken backwash valve reported over Memorial Day weekend that went unaddressed for weeks, with unreturned calls before an apologetic staff member finally responded. With an A+ Better Business Bureau grade and a mostly loyal customer base going back decades, this looks like a small operation that has generally served customers well — but the review sample is thin, and the most recent account raises a real question about responsiveness on repair requests specifically. Worth confirming a firm timeline before booking non-installation repair work.