Duckman’s Pools LLC

Duckman's Pools has been the above-ground pool shop in Leicester for a long stretch — self-reported 25 years, going back to founder Richard Boulette starting the business in 2001 after more than a decade already in the pool trade, with a public storefront in Worcester following in 2007. The Better Business Bureau has accredited it since 2008 and currently gives it an A+. The reviews line up around two things: getting a pool up and running, and knowing what to do once it's in the ground. In a 2026 review, a first-time pool owner described struggling with a green pool for over a week despite trying to troubleshoot it themselves — a staff member, Alicia, worked through the correct pool volume, tested the water, and explained the chemicals and steps needed to fix it. Earlier accounts describe the same kind of hands-on help: a 2023 review recounts staff installing a new pump and filter and walking the homeowner through annual cleaning, and a 2024 review describes a full 28-foot round above-ground pool installation, with staff staying available for questions through that first season. Paula, in particular, comes up repeatedly across 2022–2025 reviews as friendly, responsive, and knowledgeable about the products the store carries. Google shows a 4.6★ average from 37 ratings. A 2020 local news piece quoted owner Richard Boulette on a pandemic-era spike in above-ground pool demand — a snapshot of how long the business has been a going concern in the area. Worth knowing before calling: most of the detailed customer accounts on file run from 2021 through 2024, with the most recent dated May 2026 — the picture here is a long, consistent history more than a stream of day-to-day recent feedback. For anyone buying, installing, or troubleshooting an above-ground pool in Central Massachusetts, the long BBB-accredited history and the specific, hands-on help described across these reviews point to a shop that knows the product.