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Imperial / Worldwide is a Shrewsbury insulation contractor that also installs seamless gutters and closet shelving systems for residential, multi-unit, and commercial projects. The company says it has been in business since 1982 and reports more than 70 years of combined insulation-industry experience, alongside a CertainTeed partnership and NAHB Research Center certification. The one detailed customer account is a warning about follow-through. In a January 2024 Google review, a homeowner said a minor eight-foot gutter repair remained unfinished for more than eight months after the estimate was approved, despite repeated calls and emails to the sales representative. That account concerns gutter work rather than insulation, but it is specific enough to make communication and completion timing worth clarifying. The licensing information needs to be resolved before booking. The Massachusetts registry lists HIC 103956 as expired under HILL COMPANIES, while Imperial / Worldwide's own site and BBB display that same number; BBB also lists CSSL-102802. Those site and directory entries do not establish a current license for this business, so confirm the current license and holder directly. Imperial / Worldwide may fit an insulation project, especially where the scope also includes gutters or a larger residential or commercial property. Ask for a written schedule, a named point of contact, recent references for the exact service, and a clear process for unresolved repair requests.
“All local insulation contractors with good reputations.”
Horrible experience. Tried for over (8) months to have the work done after endorsing the estimate. We are talking very minor gutter repair; like a small 8' in length section. I called the Sales Rep multiple times and no response. I emailed the Sales Rep multiple times and no response. Called the office; they kept sending me to the Sales Rep's voicemail or took a message. Wait for it....still no response. So last month; I called again after I got water in my basement; which was why I was trying to have this very minor work done in the first place and they said they would send someone out. Now mind you; you think a company would schedule this work with the home owner so they could be paid at the competition of the work; right? So some random day they come over. Do not even make contact with me and perform the work and then leave. I also had another contractor onsite so it was not like on one was home. But they sure called and called and called for that minor gutter invoice payment. I heard from this company within a (2) week span; over the holidays mind you, at least 7-8 times whether it was a voicemail or email. The Sales Rep called me more after the work done looking for payment than he did in the 8 months trying to schedule the job. Don't waste your time or patience like I did.
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2 changes recorded — last scanned Aug 7, 2026.
Owner personally fixed a cracked window frame on site5.0
Accurate pricing4.8
On budget, on time4.8
Active MA HIC license2.9
