Independent Pool Services Inc

Independent Pool Service works out of 25-2 Merchants Drive in Walpole and describes itself as family owned and operated by the Arcaro brothers, signing its own website "-The Arcaro Family". The work is in-ground pool service rather than construction: openings and closings, weekly vacuuming and water balancing, chemical deliveries, and the service and installation of filters, pumps, heaters, Polaris cleaners and safety covers. Its stated office hours are Monday to Friday, 8 to 4. The reviewers who write about it describe an office-and-crew operation they know by name. A 2025 reviewer new to pool ownership credited Margo and Dianne with communication and scheduling, and said the crew stopped by the house several times when they were in a pinch. A 2024 reviewer who had the company open and close their pool for several years, and install a new heater and then a pump motor, said Margo and Diane call back when they say they will and the crew shows up when they say they will, singling out John's expertise. Another 2024 reviewer said the company had been servicing their mother's older pool and went above and beyond, and a December 2024 reviewer said they had been a customer since buying their house 35 years earlier and that the company knows its customers by name. BBB rates the business A+ while stating plainly that it is not BBB accredited — two separate facts — and records the corporation as started in 1995 with two locations, in Walpole and Wrentham. The reason to be careful reading the praise is arithmetic: Google publishes 3.8 stars across 12 ratings, but only four review bodies are readable and all four are five stars, so the ratings behind the average cannot be seen. Ask for references from customers on your own street, and confirm which of the two listed locations will be servicing your pool.