The Pool Place, Inc

The Pool Place has sold and serviced pool supplies out of North Easton since 1974 — 52 years in business, per its BBB file — and the reviews keep circling back to the same idea: staff will talk a customer out of a purchase they don't need. In a 2025 review, one customer who said they'd shopped there for more than fifty years described staff telling them a 'failing' motor just needed a replacement part, and telling another customer a filter just needed cleaning instead of replacing. The technical side shows up across the record too. A recent review describes staff member John spending days on the phone with the equipment manufacturer's tech support, walking a customer through a saltwater-system conversion problem. In a 2023 review, a customer describes a D.E. filter that had been causing trouble getting deep-cleaned and not acting up again; another 2023 review credits staff member Michelle with walking a customer step by step through converting a pool from Bacquacil to chlorine, and a third 2023 review praises a pool cover installation. A 2022 review describes ten years of buying pool supplies there and having 140 pounds of salt carried out to the car every year. Its Massachusetts home improvement contractor registration — the kind that would cover installation work — has expired, per the state registry. Two reviews describe real friction, both around pricing and installation quotes rather than day-to-day supply-store service: a 2024 review accused the owner of quoting one price twice then charging $50 more at the register, and a 2022 review described asking for a stair-installation estimate and being told the staff member had no timeline or cost information and couldn't provide a subcontractor's name. For pool chemicals, parts, water testing, and small repairs, the reviews are deep and consistently positive across more than a decade; for installation work, it's worth asking about current licensing and getting a firm, written quote before committing.