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Insight Pest Solutions works from Manchester, serving homeowners with recurring pest-control visits, seasonal treatments, rodent work and targeted jobs such as wasp nests and termite bait stations. Its Better Business Bureau profile lists general pest, termite, mosquito, bed bug, rodent, flea and tick, wasp and hornet, spider, dewebbing, yard-granulation, perimeter-barrier and crack-and-crevice services. Google lists 4.8 stars from 1,337 ratings. The strongest customer stories are specific. A 2023 homeowner described Alan handling mice, wasps and ants, explaining the treatments and temporarily sealing a mouse entry point with steel wool. In 2024, another customer said a wasp problem was addressed quickly and that the technician explained the work; another credited Richard's yard treatment with making the ants disappear after a few days. Recent reviews also praise careful explanations, thorough treatment and technicians who listen to where pests are appearing. There is a meaningful service-and-billing downside to ask about. A May 2026 reviewer said a prepaid annual account for an elderly homeowner led to repeated payment requests and billing errors after an ownership change. Other reviews describe missed maintenance visits, an inaccessible customer portal, long phone holds and unwanted visits or invoices after cancellation. Several detailed 2025 complaints also report unresolved mice, ants, wasps or spiders despite ongoing payments. These are not minor scheduling gripes; confirm the treatment scope, callback process, cancellation terms and how prepaid accounts are transferred before signing. This is a reasonable fit for a homeowner who wants recurring exterior protection or a defined pest problem handled by a named technician, especially when the visit includes a clear explanation of the work. Get the service frequency and interior-treatment limits in writing, and make sure you know who owns the account and where billing questions go.
Based on initial experience, I'd previously rated this company five stars. Now, I will be reporting them to the AG office. I'd paid for a full year of service (through August 2026) to be performed at the home of my 99 year old mother. In spite of the fact that this account was paid, my very elderly mother was asked for payment when technicians visited. Repeated billing errors resulted in months of back and forth, requiring me to verify again and again that we had paid for a FULL YEAR OF COVERAGE. Now the company has changed ownership. The new company clains that they cannot locate the account. I've provided them with all necessary information and verification. I was just on hold (again) for 18 minutes and then the line went dead. Do yourself a favor ... don't give these guys a chance.
Thomas was polite, thorough and informative.
Deanna did a great job treating the interior and exterior of our home. She was attentive to our requests heading into Spring. We would highly recommend Deanna for your pest control needs.
Deanna was so helpful. Very knowledgeable and went the extra step to try to identify how the rodents were entering the house. Once she identified this she went over the different things we need to do to protect our house. She was friendly and you can see she cares about her job!!!!
Pleasant and knowledgeable.
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1 change recorded — last scanned Aug 24, 2026.
