Aptive Pest Control

Missed visits and continued billing are recurring complaints about Aptive's Manchester pest-control service, even as other customers praise the technicians who treated their homes and yards. Google shows a 4.5-star average from 690 ratings. Aptive's corporate website describes residential pest control through company-operated branches across 37 states, including Manchester. Several customers describe specific treatments. In June 2026, one said Juan treated rooms inside the home and the yards, checked for mice, found droppings and openings, and placed traps around the kitchen. Another praised David for treating ticks, mosquitoes, ants and hornets while explaining the process and addressing the customer's concerns. A July reviewer described workers removing pools of mosquito larvae and adding traps after checking outside for rodent spots. In August, another customer reported that the rats were gone and that Aptive supplied pictures of the treatment. Appointment reliability draws repeated criticism. A June reviewer said every scheduled visit had been cancelled during three months of service while monthly billing continued. When they tried to cancel, they said Aptive sought $200 despite their contract specifying $49. A May customer reported almost three months without a visit, bait boxes that had not been serviced during ten months as a customer, and a quoted $199 early-cancellation fee. An August customer said a technician drove away without spraying despite a scheduled appointment; they also said earlier yard treatments had helped with mosquitoes and ticks. A customer with a three-unit property described a June visit that began at 5:40 p.m., after a noon-to-4 p.m. window, without notice of the delay. They said the worker completed exterior treatment but had run out of bait for the interior work, leaving another appointment to arrange. The same customer reported confusion over access to all three units despite a service agreement covering the building and basement. Door-to-door sales also divide customers. One July reviewer said Sebastian explained the service, answered every question and made signup pressure-free. An August reviewer alleged that a salesperson invented neighboring customers' names and misrepresented services and pricing; another July customer objected to a sales visit at 8:26 p.m. In a June review, a customer reported fewer mosquitoes and ticks after the first treatment, but said ants remained in the kitchen.