Isaac's Moving & Storage

Isaac's is the Boston mover you call when the shipment has to clear customs. A household came back from Rome this June with a coordinator in Stoughton and a counterpart in Italy tracking it door to door. Another arrived by sea from Europe with Isaac's as the nominated receiving agent. A March 2026 customer moving to Ireland said the connection on the far end was the thing that made it work, and in July 2026 a second cross-country move — after a bad first experience with somebody else — went smoothly at both ends. Locally the pattern is punctuality and crew discipline. Foremen get named: Carlos, Jose, Alex, Anderson, Leo, Cesor, Jean Carlos. What recurs in the writing is organization — a coordinator staying in contact about arrival timing, a foreman splitting the work between his four guys, and a February 2026 walkthrough that predicted the box count and the hours accurately. In May 2026 a crew pulled goods back out of storage, held outdoor furniture until the rest arrived, and landed the delivery on Nantucket on time. Another May 2026 customer had a dresser carried upstairs and unpacked inside half an hour. The failure mode, when it comes, is damage and what happens after it. In July 2025 a customer said everything arrived damaged and the company would not compensate. In June 2025 a shipment from the US to Brazil took months, arrived with many items broken, and the customer described emails and phone calls going nowhere. In April 2025 a homeowner opened a storage unit Isaac's had packed three and a half years earlier and found every box collapsed under heavy furniture — including boxes marked fragile — with family heirlooms scratched and broken. A 2024 reviewer posted a warning aimed squarely at military families assigned the company for a PCS move. Against that sits a wide base: Google averages 4.6 across 303 ratings, Porch 4.5 across 1,088, Best Pick Reports 4.7 across 195, and the BBB has them accredited with an A+ since 2001. Twenty-two reviews have landed in the last six months without a negative among them. On Reddit, a 2022 commenter in r/massachusetts named Isaac's as one of two movers they had used with good results. Call them for an international or long-distance relocation, which is what the operation is actually built around, or for a local move where you want the timing held and the crew organized. Before you sign, settle valuation coverage in writing — full replacement versus released value — and ask precisely how a damage claim gets filed and how long it takes to resolve. The people who ended up unhappy here were unhappy about that, not about moving day.