J.luna Landscaping & Masonry Service

J.luna Landscaping & Masonry Service is a two-sided story, and the side you hear depends on where you look. On Thumbtack it is a 4.0 from 12 ratings, three-quarters of them five stars, for a masonry-and-landscaping pro whose listing says 21 years in business — patios, stone walls, fire pits, pool coping, walkways, brick and stone repair, plus snow plowing. On Google it is a 2.9 from 9 ratings, and the one-star reviews there are specific. The praise is concrete. In a 2024 Google review, a homeowner described gravel removal, sod installation and mulching done thoroughly by Jorge and his crew. A 2022 customer had used him as their landscaper for nearly two years and had just gotten a stone patio, calling his prices fair. A 2021 fall cleanup in Newton was called meticulous, and two Thumbtack reviews from spring 2025 called the crew professional, responsive and easy to work with. The complaints describe the same failure three times over three years: work paid for and not finished. A 2024 reviewer wrote that the crew left a backyard refresh about 60% done after being paid in full, kept promising to return, and ignored a lawyer's demand letter. In 2025, another said a yard cleanup skipped the sides and corners and the reseeding never grew. A 2023 customer who paid in full for tree and shrub planting left a one-star account, and a 2025 two-star review called the business unresponsive and unreliable and warned against being drawn in by a low quote. So the thing to settle before hiring is payment terms. Ask for a written scope with a payment schedule tied to finished stages rather than money up front, and get the completion date in writing. If the hardscape work is what draws you, ask to see a recent patio or wall in person. They may suit a small, well-defined job — a cleanup, a mulch-and-sod refresh, a patio — where you can hold the final payment until the last stone is set. For a larger backyard rebuild, the unfinished-work accounts are the thing to weigh.