Jim Dorsey and Son, Inc.

Jim Dorsey and Son is a family-owned plumbing, heating, and air conditioning company based in Taunton, Massachusetts, serving the greater Taunton area since 1976. A 2014 news report identified Dorsey as the owner and operator of Jim Dorsey and Son Inc. Plumbing and HVAC. The company holds an active Massachusetts plumbing license (#1800-PL-C), confirmed with the state licensing registry. It also holds an active Massachusetts HVAC and sheet-metal license (#465-SM-B), confirmed with the state licensing registry. The Better Business Bureau accredits the business with an A+ grade. Google reviews are extensive and strongly positive — a 4.8-star average from 796 ratings, with hundreds of reviews spanning 2021 to 2026 and dozens more in just the past six months. Reviewers consistently praise the company's technicians by name — Ed, Kyle, Joe, Shaun, Eddy, Jose, and Brad among them — for arriving on time, explaining the diagnosis and repair clearly, and following through on same-visit fixes. Recent reviews describe fast turnarounds on urgent jobs: one described a 96-year-old relative's hot water tank failing at 7 p.m., with a technician securing it that night and a new one installed by 7:30 the next morning; another described a longstanding mini-split problem, one other local contractors had repeatedly failed to fix, being repaired the same visit; a third described a cracked toilet tank diagnosed and replaced in a single appointment. The company also handles larger installs — full air conditioning system replacements during heat waves and carpentry work to bring vents up to code, including modifying an attic staircase frame to fit one seamlessly. Several reviewers say they've called on Dorsey repeatedly over the years for different projects. A few reviews raise pricing concerns worth asking about: one recent review called the markup on parts for a small repair steep, and in a 2024 review, a customer said they were charged a service fee only to be told afterward that company policy excludes servicing older air conditioning units. Otherwise, this is a long-established, well-reviewed choice for plumbing, heating, and air conditioning work across the Taunton area.