Jordan's Plumbing and Heating

The power came back after the blizzard of '26 and the heat did not, and the homeowner saw water leaking above the oil heater. Jordan called back within minutes, showed up with his one-man crew, and got it running. That was a February 2026 review. Jordan Farias runs Jordan's Plumbing and Heating on Highland Road as a sole proprietorship. Angi and HomeAdvisor describe a one-person plumbing and heating outfit with ten years of experience; the Better Business Bureau page says twelve years and carries an A+ letter grade, though the business is not BBB accredited. Water heaters are the bulk of it — installation, replacement, repair, tankless units — alongside gas furnaces, boilers, heat pumps and mini splits. Speed is what customers write about. In January 2026 a homeowner had a leaking hot water heater replaced on a Friday evening, after other plumbers either never replied or could not come. A September 2025 customer got same-day service at half what GEM had quoted. In April 2026 a heating fault was diagnosed and repaired on the spot, and a September 2026 customer said Jordan communicated well, arrived on time and left neat work behind. One account runs the other way, and it is specific. An Angi reviewer in September 2025 said the technician fitted the wrong part without diagnosing the water heater, telling the customer that their description was enough, took full payment, and then refused to put it right. Both directory profiles carry the same job as a disputed, unresolved repair. It sits against 222 ratings averaging 4.9, 92 percent of them five stars — but it is the account worth raising before he starts. Price is the other thing to pin down. A 2023 customer praised a thorough emergency diagnosis and a crew that drove to two different Lowe's stores to find a part, then said the cost felt high without knowing what others would have charged. A May 2026 customer, by contrast, called him very reasonably priced. For the heater that quits on a Friday night or the water heater leaking into the basement, this is the number that gets answered. Ask him to diagnose the unit before any part is ordered, and get the figure in writing before the work starts — those are the two places the unhappy customers ended up. The Massachusetts plumbing trade licence, #33301-PL-J with a 2028 expiration, is what Angi and HomeAdvisor print on their listings rather than a check against the state, so ask to see it.