Kika Cleaning Services

A customer who initially praised Kika Cleaning's thorough work and arrival texts changed their assessment in an April 2024 update: after three visits, they said the company would not change a cleaning time that conflicted with their availability. That combination of praise for the cleaning and frustration with scheduling also appears in older customer accounts. Kika says it provides residential and commercial cleaning in Bedford, New Hampshire, including recurring visits. The company reports 16 years in business. BBB gives a different duration of 11 years, rates the business A+, and states that it is not BBB accredited. In January 2023, one homeowner described a crew usually working in a group of three, dividing up the tasks and finishing quickly. They acknowledged problems with punctuality but said the company adjusted schedules around their morning appointments. Another January 2023 customer praised kitchen and bathroom cleaning and carpet vacuuming. A separate customer that month described being pleased with a deep clean followed by monthly maintenance. In December 2023, another homeowner thanked the company for keeping their house consistently clean. Other dated accounts describe missed visits and incomplete cleaning. In December 2023, a customer said an emailed deep-clean booking was disputed by the owner and the cleaning did not happen. They also complained about early or late arrivals and a condescending conversation with the owner. A November 2022 reviewer reported a missed rescheduled visit followed by cleaners arriving hours late for another appointment. In September 2021, a prospective customer said the owner supplied an estimate and a cleaning date but never arrived or called. A May 2023 customer complained that dog fur remained throughout the house after a service described as a deep clean and reported arguments during the visit. In March 2022, another customer said areas were missed and alleged that Ewerton yelled, interrupted and swore when they called to report the omissions. By contrast, a September 2022 customer praised their first cleaning as efficient and thorough, and an April 2024 reviewer praised the staff and affordability. These are dated customer experiences from 2021–2024.