Lostocco Refuse Service

Lostocco Refuse Service describes itself on its BBB page as offering rubbish removal services, and its own site posts holiday and bi-weekly recycling schedules. The company says it has been in business 40 years and lists Danbury, Brookfield, Bethel, New Fairfield and Newtown as its service area. That bi-weekly recycling schedule is where a 2026 customer's story starts: they wrote that recyclables would be picked up only twice a month instead of every week, and that the company later called, explained it had sent a notice and offered another large recycling can free of charge. A 2025 customer said the cut to recycling pickups left their bins overflowing and amounted to about a 25% increase in price. A 2024 customer of three years said that when they put the garbage or recycling out too late, the company had someone come back to pick it up, and named Donna in the office as helpful. A 2024 customer said there was a mix-up over where to put a dumpster in the driveway, and the company came back the next day within its stated 11-to-12 window to move it. A 2024 customer who said they had been a client for over 22 years wrote that you could set your clock by them. A 2023 customer who rented a small dumpster said it had not been picked up on the scheduled day and they were told Monday or Tuesday of the following week. A 2023 customer said a driver skipped their recycling when a car was parked near the cans, and two calls over three days had not resolved it. A 2022 customer who missed putting a pail out said they called for days and it still had not been picked up after 6 days; that customer called Liz rude and not helpful. A 2022 customer said garbage was dumped on their driveway and the cans taken away, and that customer service called their wife a liar. On Google the company holds 3.8 stars from 52 ratings, and its Better Business Bureau grade is A+.