Loyalty Exterior Roofing Solutions

Homeowners here write about Ro and Laryssa, not about a company. "Ro and Larissa," "Ro, Laryssa, and their team," "Romulo and team repaired our roof" — across reviews running from 2018 to 2024, people describe dealing with the owners themselves. The Better Business Bureau profile lists Laryssa Gomes as president and Romulo Gomes as co-owner, with two employees; the company says it started in 2012 and calls itself woman-owned and family-operated, working out of Needham and Marlborough. Roofs are the work: replacement, repair, inspections, skylights, flat-roof coating, with siding and gutters on the exterior side. A Houzz reviewer in 2020 laid out how a job ran — material drop, dumpster, two days of work, two new skylights, and by day three everything cleaned up and gone. A 2023 Google reviewer described a three-day replacement with daily updates and no nails left in the yard. Another, writing in 2019, traced a family-room leak to the way the roof was built around the chimney and said Romulo's crew fixed it in the fall of 2018. A homeowner writing in 2021 described a session with Ro on shingle types and how to keep moss streaks off a roof — zinc strips, copper-bearing shingles, underlayment. In a 2019 review, a general contractor wrote that his own firm had used Loyalty Roofing for fifteen years. Two things are worth settling before you sign. The Massachusetts home improvement contractor registration (#178244, held by Loyalty Exterior Solutions LLC) came back expired on the state registry in August 2026 — ask where it stands now. And the company's site says it is BBB accredited with an A+ rating; the BBB's own profile carries the A+ grade and states plainly that the business is not accredited. The grade is real; the accreditation is not. The written history is dated, too: the newest review is from May 2024, and most of the Houzz reviews run 2018 to 2022. Google sits at 4.4 stars across 14 ratings, under the 5.0 that 42 Houzz ratings show. For a straightforward asphalt roof replacement, or a leak chased around a chimney in the MetroWest towns, this is a small crew where an owner turns up. Ask about the registration before anything is scheduled, and get the warranty terms in writing.