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Verified record
Maddox Plumbing Services works out of 64 Depot St in Duxbury, handling residential plumbing calls. The clearest example on record is a fast response: contacted on a Monday morning, the company evaluated the job and gave an estimate the same day, then ordered and installed a replacement water heater the next day despite a tight installation space, according to a 2022 Google review. Not every contact has gone that smoothly — another 2022 reviewer said an email request sent through the company's website went nearly two weeks without a callback. Google shows a 4.2-star average from five ratings. Its Better Business Bureau file, opened in 2018, lists Maddox as a one-employee plumbing operation; the company isn't BBB-accredited and carries no BBB rating. With the record this thin, it's worth confirming how quickly they respond before counting on a callback.
I contacted Maddox Plumbing Services on a Monday morning and he came the same day to evaluate and provide an estimate. He was able to order a replacement unit and did the installation the following day. The old water heater was in a very tight space, but he worked hard to ensure that we didn’t have to downsize. Very satisfied with his speed, quality, and professionalism.
I used the email from their Website to request service, but after nearly two weeks, nobody ever called or emailed me back. So much for customer service or attention to detail.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Maddox Plumbing Services. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Specializes in
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2 changes recorded — last scanned Sep 18, 2026.
Rapid emergency response5.0
Solves stubborn problems5.0
Complex jobs solved5.0
