Towne & Country Plumbing & Heating

Towne & Country Plumbing & Heating has run out of Duxbury since 1988, by its own account, working South Shore homes and businesses on plumbing, heating repair, and boiler installation. It describes itself as a full-service shop that specializes in high-efficiency gas heating systems — installs, service, and repair — alongside general plumbing for residential, commercial, and property-management customers. Its public footprint is small. Google shows a 3-star average across just 8 ratings, and the Better Business Bureau lists an A+ letter grade and 42 years in business, though the company hasn't sought accreditation. The most substantial piece of customer feedback available is a complaint about slow follow-up on a heating repair, with calls and texts going unanswered — the same account is mirrored across several review-aggregator sites, which points to one unresolved case rather than several, but it's still the clearest read on how the company handles a job that isn't going smoothly. There isn't enough here to say whether that experience was typical or a one-off; with so few ratings, a single serious complaint carries outsized weight. Before booking, it's worth asking directly about current response times on service calls and how the company handles a repair that stalls, since that's exactly where this account fell short. This reads as a long-tenured, generalist plumbing-and-heating shop for South Shore homeowners rather than a niche specialist — reasonable for routine plumbing or heating work, but confirm scheduling and follow-up expectations up front given how thin the public track record is.