Towne & Country Plumbing & Heating

Towne & Country Plumbing & Heating is a small, one-employee plumbing and heating business in Duxbury run by owner John Romero Jr., with a stated specialty in high-efficiency boilers. The company's own site says it has been in business since 1988; the Better Business Bureau's profile instead lists a 1984 start date, so the two disagree on exactly how long it's been operating. The one written review on file, from 2023, described a serious service breakdown: a heating problem that went unresolved for months, a needed part identified in February that never arrived, and repeated unanswered calls and texts, including after the owner personally promised to come out and never did. The BBB lists an A+ rating for the company, though it is not a BBB-accredited business and the BBB profile itself publishes no customer reviews or complaint count. With only one detailed account on record, and that one describing months of unreturned calls on an unresolved heating problem, it's worth getting a firm commitment on response time and everything in writing before booking, especially for anything beyond a quick repair.