MaidPro Salem

The names repeat. Read through five years of reviews for MaidPro Salem and the same first names keep surfacing — Johannie and Juana as a pair, Janet, Jennifer — customers writing in 2022, in 2024, and again this spring about the same cleaners walking back through the door. For a service where a stranger holds your house key, that continuity is what people keep sitting down to write about. It works out of Salem and covers the ordinary residential run: standing biweekly and monthly cleans, one-time jobs, move-out work, and the occasional pre-listing scrub. Across 131 Google ratings the average sits at 4.7. A 2025 reviewer named Janice as the person running the Salem location, and several customers describe booking through her directly. The Salem Chamber of Commerce, whose member list it appears on, hired it to clean the chamber's own office in 2025. What customers describe most often isn't a spotless house so much as accommodation. One reviewer this July wrote that the company will use a customer's own products and take allergy precautions; another, in April 2025, said the crew worked around a child's half-built magnatile tower rather than dismantling it. A 2025 review from someone preparing homes for sale called them her first call once a house is staged. The last six months have brought six reviews, none negative. The complaints are older, but they're specific enough to be worth raising. In August 2024 a customer posted photos of dust and a dirty floor after a first clean, and said a return visit produced the same result — the crew cleaning around objects instead of moving them. Three months before that, a move-out customer said a $600 job skipped the cabinets, windows and walls it had been booked for. A 2024 reviewer balked at a $249 quote for a 400-square-foot rental against the $75 they were paying elsewhere. And a 2025 two-star review flagged a new 3% surcharge on card payments. The pattern is a steady recurring-cleaning outfit whose regulars stay for years, with its rough edges landing on the one-off jobs — move-outs and first cleans, where the standard is set by a quote instead of by routine. If that's what you're booking, pin the scope down in writing: which surfaces, whether furniture gets moved, and what happens if it isn't right the first time. Ask about the card fee while you're at it. For a standing biweekly clean with the same pro each visit, the written history is on their side.