Martino Glass Company, Inc.

When an eight-foot, forty-year-old glass wall panel cracked in a Berkshires home in 2025, the homeowner said Martino Glass was the only company in the area that could handle the custom replacement, and that the crew pulled it off without a hitch. That kind of job fits a shop that traces back to 1966, when founder John Martino opened it in Pittsfield (a 2024 obituary notice about him gives 1969 instead, so accounts differ slightly on the exact year). Tom O'Brien bought the business in 1980, and Ashley Shepardson, who started as an intern in 2011 and became a partner in 2015, took over as owner after O'Brien's death in 2017 and runs it today. Most of what people hire Martino for is everyday glass and window work: replacing a cracked windowpane, fixing a failed seal on a bay window, upgrading old single-pane glass to insulated glass, and handling shower doors and glass for commercial storefronts and doors around downtown Pittsfield. Across three dozen reviews running from 2017 to this year, the same installers keep getting named and praised directly by customers — Kyle, Scott, Reed and Bob among them — for showing up, working efficiently, and leaving no glass shards behind. One customer who needed glass cut for a woodworking project dropped it off and had it back, cut to size, the next morning. One account stands apart from the rest: in a 2022 review, a customer described being told repeatedly he'd get a callback about a door repair and having to call the shop himself roughly six times over about a month before getting real answers. Martino's Massachusetts home improvement contractor registration is active, and the company also carries an active Massachusetts Women Business Enterprise certification through 2027. The Better Business Bureau grades it A+ and lists it as family-owned and locally owned. For glass work anywhere in the Berkshires, from a single cracked windowpane to a custom commercial storefront, this is a long-running, family-run shop with a deep list of specifically-named, repeat-praised technicians; it's worth asking upfront how quickly they'll get back to you if your job needs scheduling lead time, given the one dated complaint about follow-up.