Verified record
Masonworks LLC is a Melrose stone and hardscape crew — retaining walls, patios, walkways, stone steps — whose Massachusetts home-improvement registration is active and whose Better Business Bureau profile carries an A+, accredited rating. The written record runs from 2022 through this summer and leans heavily positive: 40 reviews across nine platforms, six of them in the last six months with none negative, repeat customers who've called Junior and Bruno's crews back for a second or third job, and accounts that single out an unusually thorough process — itemized written quotes with renderings, site visits scheduled within a day or two, and multi-week retaining-wall rebuilds finished on schedule. One customer who interviewed several contractors for a large three-sided retaining-wall replacement in Newton, in a 2025 review, said Masonworks was the only bidder with both the scale of experience and a competitive price. The record isn't spotless. A 2022 review described a rushed retaining-wall job with apparent code issues and mismatched stone that the company disputes as untrue; another 2022 review raised a pricing dispute over an enlarged scope that the company also contests; and a third 2022 review flagged driveway smoothness and curbing-color mismatches on an otherwise solid job. A single 2025 review also described a curt, dismissive response to a customer's question. It's worth asking directly for a clear written scope and total cost before signing anything larger.
This was our first time working with Masonworks, and we would like to share our experience with anyone considering this company. Overall, we greatly appreciate the work they did for us. ----After our initial call for help, Junior arrived the very next day, right on time, and listened carefully to what we wanted to accomplish with our home improvement projects. For this project, we re-constructed our front stairs and added a backyard patio. We followed several of his suggestions regarding the design details, and shortly afterward received our quote. The work was completed on schedule and with excellent quality. We are very pleased with the new appearance of both the stairs and patio, and many of our neighbors have also complimented the results. ----Communication between us as customers and Junior as the project manager was smooth throughout the process. He responded promptly to our questions and concerns and kept us informed along the way. The crew members were also professional, friendly, and worked hard to ensure the final product matched our design expectations. ----The total cost of our projects was not the lowest among the quotes we considered. However, given the quality of the workmanship and the beautiful results, we believe the price was fair and reasonable. We would gladly recommend Masonworks to homeowners looking for quality craftsmanship and professional service.
Price was very fair, crew arrived promptly, and got right to work. Outdoor cement stairway repair done and done right! Sidewalk was repaired beautifully, and new cleaned up spotless. I would recommend them.I
I highly recommend Masonwork LLC. They are professional, knowledgeable and organized. The retaining wall, French drain and boarder cobblestones look amazing, as well as, completed in a timely manner.
Mason Works did a great job on my stone wall and walkway. The work came out strong, neat, and really well put together. The crew was professional, showed up on time, and made the whole process easy. It gave my property a much nicer look. Definitely recommend them!
I recently had Mason works build a stone wall and walkway for my property, and the results are absolutely stunning. From the very beginning, their team was professional, knowledgeable, and easy to work with. They helped me choose the right materials and design to match the look of my home perfectly. Would get services from here again.
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Established 4.3 rating
Owner-led crew4.4
Century-old catch basin5.0
Honest pricing4.9
Repeat customers4.4
Reliable excavation work3.2