Masters Touch Design Build runs full design-build renovations and additions out of Medway, and the pattern that jumps out fastest is how many customers keep coming back — "our second project with them," "our third reno with Masters Touch" shows up again and again across the review history. A 4.8-star Google rating from 93 ratings, a 5.0 from 9 Houzz reviews, and an A+ accredited Better Business Bureau rating back up what those repeat customers describe.
The work skews toward whole-room and whole-house projects: kitchen and bathroom remodels, primary-suite additions, second-floor and dormer additions, and at least two full custom-home rebuilds after a house fire and a flood. Recent reviews describe complex, multi-trade jobs — a two-story addition with steel beams and a rebuilt staircase while a family with three kids and a dog lived in the house, a 1940s house full of surprises (asbestos, out-of-square framing, narrow spaces) handled with what one reviewer called a "make it right" attitude, and a full first-floor renovation where the site supervisor kept things running smoothly enough that the homeowner said he saved their sanity. Named site supervisors and project managers — Nick, Dom, Trevor, Dan, Shane, Steve — come up constantly, and Doug, the owner, is credited with personally stepping in on stressful jobs like a post-flood rebuild.
It isn't a spotless record. In a 2024 review, one customer said Masters Touch never returned to address issues as promised a year after a project closed, and singled out shoddy floor work that went unfixed despite repeated follow-up. A separate 2025 review described subcontractors, especially the tile crew, having to come back to redo work, and called out shortcuts taken. A 2024 review, positive overall, flagged that project-plan documents were boilerplate and didn't track actual progress. Set against dozens of detailed accounts of the opposite, these read as real but isolated.
Masters Touch fits a homeowner planning a substantial renovation or addition who wants one company managing design through construction, not a quick single-trade fix — the reviews consistently point to strong project management as the differentiator over raw price. Given the one account of a broken follow-up promise, it's worth asking directly, before signing, what their post-completion punch-list process looks like.
