Local business · Waltham, MALocal business · 42 Weston St, Waltham, MA 02453, USA
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Start with what Mayflower actually does, because the name gets filed under house cleaning and that is not the business. This is a Waltham commercial outfit: janitorial contracts for office buildings, production plants and medical offices, plus biohazard, trauma and restoration work, across Massachusetts, New Hampshire and Rhode Island. It says it is independently owned and not part of any franchise. The public record is two reviews, both from 2022, and they point in opposite directions. One, from September 2022, came from a building client who said "Marina and team" had serviced their buildings for five-plus years and were always reachable by phone and email. The other, from July 2022, is a complaint about sales rather than cleaning: that reviewer described daily and sometimes twice-daily calls over two months, three scheduled estimate appointments where nobody showed, and repeated unheeded requests to be taken off the call list. Its BBB page carries an A+ grade, though the business is not BBB accredited and the file was only opened in November 2022. If you are a homeowner looking for house cleaning, this is likely the wrong call. If you manage a facility, the five-year client account is a real signal — just get the estimate appointment confirmed in writing before you count on it.
Marina and team have been outstanding servicing our buildings for the last 5+ years. Always available via call and email. The service is great and they are always communicating!
Our company has been called everyday, sometimes twice a day, for the last two months to solicit an estimator to come out from Mayflower to give us a quote on office cleaning. We have made three appointments to have someone come out to give an estimate and no one showed up all three times. What is the purpose of harassing a potential customer to give you a shot if you don't intend on showing up? Have been asked to be removed from their solicitation multiple times and we are still receiving daily calls. This type of harassment should be criminal. To date we have sent multiple emails and left multiple messages with Mayflower regarding the termination of these calls. Our emails and messages go unanswered. Unacceptable business practices.
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