Mazzone Plumbing & Heating

Mazzone Plumbing & Heating customers describe calls that led to completed repairs the same day. In an April 2026 Google review, one customer said Matt answered a 6:30 a.m. call, arrived at 9:30, and resolved separate oil-boiler and well-tank problems by 10:30. The customer said he had checked warranty coverage for some parts with the manufacturer or sales representative and sought a colleague’s input on an unusual problem. Based in Spencer, Mazzone says it is family-owned and operated, with Matt Mazzone as owner, serving Worcester and surrounding communities. Its website describes residential and commercial plumbing, heating, and air-conditioning work and names Worcester and Brookfield as its service area. Matthew Mazzone’s Massachusetts master plumber license is active. Google reports 4.8 stars from 100 ratings; Angi reports 4.5 from 15. A June 2026 customer described two projects that were scheduled quickly and finished under the quoted budget. The customer said Matt arrived on time and reviewed everything he had fixed afterward. In August, another customer said he redid a repair, went out to find a needed part, and completed the project that same day. An August rental-property customer praised clean plumbing work and arriving when promised. A different August reviewer said Matt replied while on vacation to explain that he would discuss repair scheduling after returning. Pricing accounts differ in emphasis. An August 2026 reviewer called the price reasonable and praised an upfront explanation of what needed fixing. A May customer said substantial plumbing work at their home was not the cheapest, while praising the quality. In a November 2023 review, a homeowner described a new boiler and oil-tank installation with repiping, plus replacement of worn pipes and venting. A January 2023 review raises a substantial installation complaint. The homeowner said Liberty Construction hired Matthew Mazzone for a shower base, alleged the first installation lacked manufacturer-required mortar, and said the second base was left unlevel and drained improperly. The customer reported that Mazzone and Liberty were dismissed and another contractor completed the bathroom. The reviewer also said complaints were filed with the Attorney General’s office and Division of Occupational Licensure; these are the customer’s statements about filings.