Walls Plumbing And Heating

Water-heater replacements are a recurring reason customers called Walls Plumbing And Heating. The Spencer business also lists plumbing installations, fixture work, drain cleaning, heating-system installations and gas fireplace inserts on BBB. Kevin Walls's Massachusetts plumber licence is active. The business is BBB accredited with an A+ grade. Google reports five stars from 24 ratings; Angi and HomeAdvisor each report 4.8 stars from 103 ratings. Customers writing in January and February 2026 praised response times and pricing. One January reviewer said the company answered immediately and arrived within an hour of the call, then diagnosed and repaired the problem, answered questions and avoided selling unplanned services. Another January customer described an emergency response as fast and reasonably priced. A water-tank replacement customer that month named Kevin, praising a quick installation, affordability and courteous explanations. Older water-heater jobs include different types of equipment. In a November 2024 review, a Northborough customer said Kevin replaced an electric tank with a heat-pump water heater, added a washer shutoff valve and combined the dehumidifier drainage pump with the new heater's pump. A May 2022 customer described replacing a gas water heater with a 65-gallon electric heat-pump model; Kevin and Nick completed the installation in about half a day and answered questions. Another May 2022 reviewer described Kevin and Nick replacing a failed power-vented tank with the manufacturer's recommended replacement, arriving as promised and installing the unit as agreed. The repair accounts extend beyond hot water. In December 2023, a Google customer said Kevin assessed a leaking, plugged bathroom-sink drain, returned the following morning and finished by noon. The work required opening the wall, after which the wainscoting and trim were reused; the customer also said he replaced a leaking sink plunger. An August 2024 reviewer credited Kevin with efficiently repairing a shower leak. An April 2025 customer said the crew came the next day to resolve a toilet-replacement problem in an older house. A December 2024 reviewer described a quick weekend emergency visit that also diagnosed a longstanding problem. In June 2022, a customer praised Kevin for completing new-bath plumbing despite difficulties with the general contractor and returning to fix an unrelated leak.