Metrowest Mini Splits

Everyone who looked at the leak in a 10-year-old Mitsubishi mini-split system quoted big bucks to replace it; Alan asked whether he could look for the leak first. He found it, and within a week was back with Jamie. That's a May 2026 Google review of Metrowest Mini Splits, a Southborough shop built around ducted and ductless heat pump work. The company runs a heat pump and mini-split showroom at 3 Main Street in Southborough and describes itself as a veteran-owned HVAC and electrical company covering the Metrowest region between Boston and Worcester — mini-splits and heat pumps first, with AC, furnaces, boilers, water heaters, panel upgrades, EV chargers and generators alongside. A 2024 spotonmassachusetts.com article describes the owners, Jamie Falconi and Alan Diodato, as childhood friends who went into business together with a combined 50 years of experience. The jobs customers describe are not small ones. A December 2023 reviewer replaced a 25-year-old system with nine LGRED indoor units, with Jamie and Alan coming out to the house twice to work through the design. An October 2024 customer had three wall units on one half of the home and a separate ducted system serving the bedrooms and bathrooms at the other end. An Angi reviewer had six mini-splits installed in a new Marlborough home in February 2025. Writing in September 2025, a homeowner whose out-of-warranty 10-year-old 3-zone Fujitsu system two other HVAC companies had failed to repair said the first call should be to Metrowest. Four reviewers between 2023 and 2025 describe the company handling the rebate and state paperwork. One in February 2023 said Jamie priced out the options and explained how rebates and 0% heat loans work before helping fill out the forms; a June 2025 customer was walked through MassSave; another that month said they did none of the paperwork themselves; an April 2025 heat-pump customer said the company took care of what the state needed. Google sits at 4.9 across 63 ratings, the BBB page is an A+ with accreditation since April 2023, and the name comes up in r/massachusetts threads, though an r/WorcesterMA commenter in August 2026 put them at 4 out of 5. One April 2025 customer gave two stars: the outdoor unit is very loud, and the heat never seems to fully work in an old historic New England home — that homeowner thought a house with a thick foundation needs some base heat alongside the pumps. Cooling, they said, is ok. For a Metrowest mini-split or heat pump install where you'd rather someone else chase the rebates, this is a straightforward call, and the showroom means you can put hands on the equipment first. If your house is an older, thick-walled New England build, ask what the heat pumps will carry in a deep cold snap, and settle where the outdoor unit sits before installation day.