Monadnock Disposal Services

Monadnock Disposal Services is a waste and recycling hauler based at its own transfer station on Old Sharon Road in Jaffrey, New Hampshire, run by owner John Peard. The company has been in business since 1992 according to the Better Business Bureau, and it handles residential trash and recycling pickup, commercial and restaurant collection, construction roll-off dumpsters for demolition jobs, and municipal contracts, including a longstanding waste-removal agreement with the Town of Jaffrey and a per-pound disposal arrangement with Dublin, New Hampshire. Customers who have used the company for years describe dependable, on-time pickup and drop-off, and several reviews name staff members directly — Ashley and Donny — for going out of their way to help, including an emergency dumpster swap arranged the same day despite the crew being short-staffed, and repeated repairs to a dumpster to keep a bear from breaking in. Reviewers who say they have compared several dumpster companies while cleaning out homes say Monadnock's drivers and office staff stand out for actually knowing what they're doing. A Reddit thread from a homeowner comparing several New Hampshire haulers shows the same pattern: after ruling out the others as unavailable in their town, they signed on with Monadnock. Set against that, a cluster of detailed reviews from 2021 through 2026 describe a harder edge to the company's customer service: a rude and unyielding phone manner, a driver who allegedly gestured obscenely at a customer, confronted them on their own property, and then reported them to the police, and a refusal to waive a deceased customer's outstanding balance even after a death certificate was provided. Two other reviewers say the company changed a holiday pickup schedule without notice and locked them into a prepaid one-year contract that felt one-sided. Separately, the company is named as the defendant in a personal-injury lawsuit filed in U.S. District Court for New Hampshire in March 2025; the court record shows only that the case was filed, with no findings or resolution reported. Google shows a 4.3-star average from 52 ratings, but the written reviews behind that number are far more divided than the headline suggests, split between loyal long-term customers and pointed, specific complaints about staff conduct and billing. Anyone considering a residential or commercial contract should ask directly about cancellation and payment terms and get a clear picture of current driver and office conduct before signing a one-year agreement.