MPG Mechanical LLC

Communication is difficult as Mike and Jennifer do not always say the same thing. Mike said he was coming to service our HVAC SYSTEMS as scheduled but running late. I had communicated with Jen several times confirming that time and date. She asked did I have the filters (they do not provide filters); I replied yes. Mike said he was running late. I waited. However, Mike later found Jen had canceled my appointment despite my confirming with her last week. She'd sent an email to check again, late afternoon the day before but I had already confirmed and was not checking my email. No courtesy call from Jen. She just canceled despite confirming only a few days earlier. She did not tell Mike and she did not tell me (she had canceled the service call). I told her I was sorry about the mixup but she was less than professional with her reply. She then canceled my service contract telling neither Mike or myself. I cannot explain what goes on with their internal communication.

Mike , Matt and Jen are great. They helped through the whole process, coming out and explaining the system getting the quote. Installing again answering any questions I had while performing the install. Helping with all paperwork required for rebates. I would recommend MPG mechanical

Mike and Matt did wonderful work. I had a unique situation. Needed to remove an old through-the-wall AC myself. Had buddy electrician help out to do electrical. Mike worked with me. Great price. Exactly the unit we wanted - placed where we wanted. They got it done in less than a day, all over within a couple weeks of doing the quote. The Mitsubishi 2-zone mini split heat pump system is working better than we would have hoped. Never had the house this cool and dry. It's whisper quiet and lightning quick. Keeps the basement nice and dry too. And first month's bill was 33kWh less than last year - even though it was a degree hotter on average with more sun. He gave me everything for the rebate, and it was in my bank account within 48 hours. What's not to love?

I set up an appointment with MPG Mechanical for a regular A/C service. I stayed home from work the day of the appointment. No show, no call. When I contacted them, they gave me multiple contradictory explanations. I'll spare you the details. Eventually, I was told that they would be coming out later that day. I waited patiently. They no showed, no called me a second time. To this day I have heard nothing else from them. No apology, no attempt to make it right, nothing. I do not recommend this company.

Would highly recommend. Mike and team were great communicators throughout the entire process. They are knowledgeable about their products and existing systems at the house. Install was friendly, clean and efficient.