Mr. Appliance of Plymouth

Mr. Appliance of Plymouth is the franchise a Plymouth homeowner calls when a dryer, oven, dishwasher or refrigerator stops working. BBB lists Chris Blanchette as the owner of a one-person operation at 43 Cochituate Rd, and the shop takes on installs and repairs across the major brands — Bosch, GE, LG, Samsung, Whirlpool. The written accounts come from a stretch between 2015 and 2018, and they are consistent about the same things. A technician named George turns up repeatedly: in a 2017 review a customer described him working a jammed oven door open with a tool and explaining what the appliance's age meant for the repair, and in another that year he diagnosed a dishwasher and then showed the owner how to keep the fault from coming back. A 2016 customer said the technician tested components behind the back panel of a 15-year-old Whirlpool dryer and traced the problem to the electrics. Another, writing in 2017, had a stove repaired under warranty at no cost after three other companies could not find what was wrong. Several customers described a part being ordered and the technician returning within the week, and one writing in 2016 liked that the office explained the basic charge and the options before anything was booked. Two accounts pull the other way, and both are about getting it right on the first visit. A 2016 customer gave one star after three attempts left the same fault unfixed, and another that year said the first technician arrived unprepared, so a second had to come out days later to finish the job. One 2017 customer found the receptionist curt on the phone, though the technician who came to the house was not. The thing to sort out before booking is which listing you are calling. The HomeAdvisor profile carrying the 4.9-star average from 56 ratings is filed under the earlier trading name Mr. Appliance of Southeast Massachusetts at this same Plymouth address, its newest review is from March 2018, and its about-us copy publishes (508) 927-5340 rather than the number in use now. BBB opened its own file in March 2024 and gives an A, a grade it bases on length of time operating. For a straightforward repair on a major appliance this is a reasonable call, particularly where a warranty is involved. Ask who will be doing the work, confirm the phone number and the service charge before the visit, and ask what happens if the first trip does not fix it.