Mr. Rooter Plumbing of Hampden & Hampshire Counties

Mr. Rooter Plumbing of Hampden & Hampshire Counties is a Holyoke plumbing company whose website states 50 years in business, 24/7 emergency service and a service area of Springfield, Holyoke, Chicopee, Amherst, Agawam, Chester, East Longmeadow, Monson and Palmer. Its Massachusetts plumber license, 2227-PL-C, held by Nancan Inc Dba Mr Rooter Of Hampden Cty, is expired on the state registry. A customer who called at 6:30 one evening to have a water heater replaced got an appointment the next day. Another customer says Jacob installed their water heater and made sure everything was up to date compliance wise, saving them from failing inspection. A customer who had a heat pump water heater installed says the company held the job when their delivery was delayed and got them in the same day once the unit was arriving. Another says it was only a few hours from quote to installation of their new tank and removal of the old one. A customer says Edwin did a difficult job on pipes with roots growing inside. Another says Dan Karcha diagnosed their leaky shower and fixed it immediately, and a customer with an old cast iron pipe leaking in their basement says it was taken care of quickly. A customer says Omar repaired the problem with their toilet at a reasonable price, and another says Jacob arrived in under an hour after an emergency call. A customer who called about a leak off the water main says the tech fixed it quickly, but they were charged $300 after being quoted a $129 estimate and were not told the price before the work. Another customer with a plugged main sewer line says the company did not clear the pipe and quoted 10k to excavate, then 8k, before another company cleared the line. In a 2026 review, a customer said a plumber could not find how to access the plumbing for their shower. In another 2026 review, a customer said water was still coming out of the back of their furnace after work quoted at 1050. In a 2025 review, a customer said a tech thawed their main valve and restored water but did not rewrap the piping with insulation.