Mult Flooring

Thirty-five Google ratings averaging 4.9 — and one of them tells a very different story. Mult Flooring runs an appointment-only showroom at 240 W Center St in West Bridgewater, installing hardwood, luxury vinyl, laminate and tile, refinishing existing floors and selling cabinets; its own site claims twenty years of experience and a service area reaching from the South Shore into Rhode Island and Connecticut. The BBB files the same address under JC Rocha General Construction, with "Mult Flooring" as an alternate name and Jose Carlos Rocha as owner. The everyday flooring work is where the praise is consistent and specific. A 2024 customer had a wood floor installed in a single day at what he called a competitive price; another that year had old carpet pulled and white oak laid, and said the finish was spot on. In a March 2026 review, a repeat customer described a crew of four arriving on time, stripping the flood-damaged basement floor in under ten minutes, then calling him in to decide which way the grain should run. Several reviews are written in Portuguese, and one English-speaking customer noted the crew's limited English while praising the result. Two things deserve a direct question before you sign. The same outfit also takes general construction work, and that is where its worst account comes from: a February 2026 reviewer wrote that two projects failed — a second-floor addition and a staircase — that the work was subcontracted to another company, that the stairs failed inspection with risers off by more than 3/8 of an inch, and that the dispute ended in a court agreement covering only materials. Separately, the BBB grades the business C+ specifically for failing to respond to a complaint filed against it, and its file records incorporation in January 2021 — against the twenty years of experience the website advertises. For flooring bought and installed out of the showroom, the written history behind that is deep and steady. For anything structural — an addition, a staircase, a whole remodel — pin down the scope, who carries inspection responsibility, and whether any part of the job will be handed to a subcontractor, in writing, before work starts.