NASHOBA HEATING & COOLING

Nashoba Heating and Cooling of Westford is great company that's stands behind their products and workmanship.

I had an outstanding experience with Nashoba Heating & Cooling, and they have earned my highest recommendation. Initially, the company wasn’t even on my radar because they don’t have a large online presence. I was specifically looking for a Goodman dealer, and I found them through the Goodman website. I scheduled an appointment along with a couple of other HVAC companies I was evaluating, and I’m very glad I did. The first technician who visited was clearly very experienced—a quality that seems to be consistent across the company. He quickly diagnosed the issue, explained everything clearly, and recommended replacing my compressor. There was no wasted time, no confusion, and no unnecessary upselling. After that, I met with the owner, who came out to assess the project. He was transparent, straightforward, and took the time to educate me about my options. I never felt pressured into buying something I didn’t need. The entire conversation was honest, practical, and refreshingly simple. The person who impressed me the most, however, was Harriet. She appears to be the central point of contact for the company, and it’s easy to see why she is so trusted. She handles scheduling, quotes, follow-up, and customer communication with incredible efficiency. When you call, you’re not bounced from person to person—most of the time Harriet herself knows the answer and resolves your question immediately. She also went above and beyond by removing an item from my invoice after I chose to follow their recommendation of new installation. That level of fairness and customer focus is rare. Even more impressive, she makes herself available for emergencies over the weekend and even provides her cell phone number on the voicemail so customers can reach her directly if needed. What stood out most about Nashoba Heating & Cooling was their culture. There was no sales pitch, no unnecessary hierarchy, and no corporate buzzwords—just honest people who know their craft, empowered employees who take ownership, transparent communication, quality workmanship, and very fair pricing. In a world where exceptional customer service is more talked about that delivered, Nashoba Heating & Cooling stands out. Special thanks to Harriet for making the entire experience smooth and stress-free. I would recommend this company without hesitation.

It’s been more than a month since the water test sample was collected and the results still not back yet. I called MANY times and they said they will call me back with the result and they have not. They offered to do another test, but I cannot trust them because they are not telling me if they lost the first sample or not …. This is a waste of money and time.

Nashoba Heating does expert installation and service. You can also always count on them in an emergency!

Two experiences to share that led me to my rating. 1) originally misquoted me for the tune-up of an air conditioner unit and a heat pump. They blamed it on the tech being new and offered a $20 discount (minimal) for misquoting and not being able to fulfill the price. At this point, I had no choice but to accept the additional cost. servicing was fine. Didn't have any issues with my units all summer. 2) made an appointment many months in advance to have my 2x oil furnaces tune-ups. 10 mins prior to 8am, received a text that they wouldn't be able to come out and we would need to reschedule. We had moved multiple things around to be able to keep the appointment. Called to see next steps, but was pushed to the back of the line (earliest was November) and no further accommodation for the inconvenience of having to reschedule and move more things around. Ultimately ended up cancelling this appointment and going with someone else.