National Carpet & Flooring

National Carpet & Flooring is a family-owned Tyngsboro, MA showroom, in business since 1969, selling and installing carpet, hardwood, laminate, vinyl, tile, and area rugs with a shop-at-home option. When an install goes as planned, reviewers get specific about it: a 2024 review named an installer, Tom, whose work was clean and professional enough that he vacuumed the carpets afterward, and several reviews from 2021 through 2023 credit named sales staff — Joyce, Elaine, Ann Valcourt — for patient, no-pressure help narrowing down options. A 2023 review described a large, tricky basement remodel, replacing old carpet with porcelain tile, handled well by a crew led by Fabio. The more recent written reviews tell a rougher story about what happens after the sale. A January 2025 review said a bed taken apart to make room for new carpet wasn't put back together properly and needed repair. A March 2025 review described being told the day before a scheduled install that the wrong carpet had been ordered, pushing the job back 17 days after furniture had already been moved out. An August 2025 review described a customer-service call that ended with being hung up on. A 2024 review also described sales pressure — a quote said to drop from $10,000 to $5,000 to close the deal, then withdrawn a few days later when the customer wanted to compare it against another estimate. Given that pattern, it's worth confirming material orders and installation dates in writing and getting a clear point of contact for anything that needs fixing after the crew leaves. Reviewers who describe straightforward, in-stock jobs consistently point to skilled installers and a wide selection; for a larger or custom order, nailing down the details up front looks like the safer path.