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New England All Surface Restoration is a Massachusetts surface-restoration company led by owner Colum Dolan. The company says it has operated since 1990 and specializes in bathtub refinishing, tub reglazing, bathtub and shower resurfacing, tile refinishing, sink reglazing, and related bathroom-surface work for homeowners, landlords, and commercial properties. The long customer record is mixed. Many reviews from 2020–2025 describe tubs, showers, and tiles that looked new after refinishing, with praise for clean work, punctuality, reasonable pricing, and prompt communication. A February 2026 review, however, reported peeling paint 14 months after a bathtub refinish and difficulty getting a response; another older review cited burs, a broken component, and missing written warranty information. The company advertises one-day projects, 24-hour readiness, free estimates, and a five-year warranty, while the public profiles show 4.7 ratings from 201 reviews. Before booking, get warranty terms in writing, confirm surface preparation and repair procedures, and ask how callbacks and defects are handled. Verify license 37252 and confirm the current crew and insurance documentation. This may suit homeowners seeking a lower-disruption alternative to replacing sound but worn tubs, showers, or tile surfaces across Eastern Massachusetts. Request recent before-and-after examples, a detailed quote, warranty paperwork, and a clear remedy if the finish later peels or fails.
Hired NE All Surface Restoration in Dec 2024 to refinish my bathtub. Fourteen months later paint is peeling, and after initially replying Colum stopped responding.
Do yourself a favor and AVOID dealing with this business! Hired NE All Surface Restoration in Dec 2024 to refinish my bathtub. Same tub has been refinished twice before by other companies and never looked anything like this, so I know what a proper job should look like. Colum sent a colleague to do the work. A few hours later I inspected it and could tell the surface was uneven and poorly prepped. I contacted both Colum and the technician with no response, cancelled the check, and said I would not pay unless it was corrected. Only then did the technician return, lightly sand a few spots, and apply another coat. I was told there was a 5-year warranty (although he intentionally avoids giving it in writing) if any future issues arise, so I issued a new check. 14 months later paint is peeling. Contacted Colum with photos. He initially replied to my email and said he could come fix it, but after I confirmed availability, he stopped responding. No replies to emails, texts, or voicemails.
Colum did an excellent refinishing job restoring my tub and recaulking the tiles for a very reasonable price. He cleaned up his work space meticulously and left behind a cast iron tub that looked like new! Punctual, personable and professional !
New England All Surface Restoration owned by Colum Dolan did a great job to help me refinish two bathtubs.
Great guy great personality does great work very clean picks up after very low reasonable rates very professional I would recommend him to anybody
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 11, 2026.
Careful prep for clean finishes5.0
Brings finish samples on site and reworks plans5.0