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New England Backyards Of Mass holds a 3.2-star average from 11 Google ratings. A 2023 customer said they paid an extra $1,200 for geo cells, then discovered none had been installed when the crushed stone washed away. That 2023 customer said the wall is now crumbling, and that they had also paid $2,500 in advance for another project and had not heard from him since. A 2023 customer said they paid for work that was supposed to start in October 2022, and that the start dates they were given kept passing without him showing up. A 2022 customer said Justin Wagner was hired to build a mulch pit and set up a playset. That 2022 customer said the playset was set up and leveled with bricks and rocks found on the property, that he never came back for the borders and mulch, and that he eventually stopped responding. A 2023 customer hired the company for a brick patio and deck and said they were very happy with the results.
Absolutely unprofessional, lawsuit will be coming shortly. I paid him an extra 1200 to put geo cells in. He said he installed it, but when the crushtone washed away, I discovered no geo cells were ever installed. I also gave him 2500 in advance for another project in good faith since he almost completed the initial project. That's a total of 3700 he stole. Has not seen or heard from him since. Now the wall is crumbling, and the crush stones washed away. Where is the warranty on your work! On top of everything, I will probably have to hire a real professional to fix it!
Amazing attention to detail, consistent work ethic, timely response, responsible, friendly and affordable to say the least. Hired him to do a brick patio and deck. Very happy with the results would recommend. great visions of pristine and superior patios and decks from our experience. Would hire him in the future.
Disappeared on us. Quoted us, took our money then ghosted us. He pops up here and there stating he will start the work we paid him for and then does not show up. He was supposed to start work October 2022, vanished, came back with excuses as to where and what happened then vanished again. We've been told, End of March, beginning of April, End of April, these dates come and go only for him to explain he hasn't forgotten us and he has the material to do the work and quotes us a new time-line. We are now just going to drag him to court to get our money back. Don't trust this guy, he's going to change the name of his company and these reviews will disappear he seems to have done that before. At this point we just want our money back, I've already gathered his work and work ethic are not going to help us, times are hard enough and I didn't want to write this review out of hope he'd show up but I was wrong. Please give us back our money we paid you. Response: Nope, this is you, you have been ignoring my wife's text messages for months now. You were last supposed to be at our house for our front steps at the end of April. It is now May. We would like our money back please.
I would give zero stars if I could. Justin Wagner is a Thief. We hired him to do a mulch pit and set up our playset. It has now been weeks and I haven't heard from him. He did set up our playset but honestly I don't trust his work and my kids playing on it he leveled it out with bricks and rocks he found on our property and told us he'd be back after the weekend to do the borders and mulch. That was about 5 wks ago. First he had COVID. Ok fine. Then his roof collapsed, then he had some sort of injury where he was rushed for stitches or something then said he'd be here and just never showed up. Eventually he stopped responding completely. Finally I believe he disconnected his number because it doesn't even ring any more. I'm and beyond upset with this man and will be sueing. I unfortunately found out after the fact I am not the first he has done this to. He has been sued before for this, and has changed his company name several times and the company doesn't exist with the better business bureau. Beware!!
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Typical Greater Boston range for this kind of work, from regional averages — not a quote from New England Backyards Of Mass. Use it to sanity-check bids, then get the real number in writing.
A 12 × 20 patio is 240 sq ft; a 4-ft walkway is 4 sq ft for every foot of length.
Estimated range
$4,500 – $9,000
Typical masonry project around $6,750
New chimney liners and a full chimney rebuild4.6
Foundation drainage4.1