New England Cleaning Service

New England Cleaning Service is a residential house cleaning and maid service operating in New Hampshire, offering deep cleaning, move-in and move-out cleaning, upholstery and steam cleaning, and post-construction cleanup. Reviews across 2023 through 2026 repeatedly name Giseli as the person customers deal with directly, alongside cleaners Mina, Elly, and Maria. The bulk of the written reviews are enthusiastic. Customers praise punctual arrivals, thorough deep cleans, and friendly, professional crews, and several describe using the company on a recurring weekly or biweekly schedule for months or years. One reviewer who hired the company for a large job says three cleaners completed a full top-to-bottom deep clean including the garage in a matter of hours, and another credits the crew with steam-cleaning a sectional and recliner to a high standard. Reviews written in Spanish and Portuguese also describe positive experiences, suggesting the crew serves a linguistically diverse clientele comfortably. But a real minority of reviews from 2025 and 2026 describe specific, serious problems rather than vague complaints. One customer says a paid deep clean skipped multiple items on the company's own checklist and caused water to come through a ceiling; another says a crew arrived late, expecting five hours of work, and still charged extra for gas and travel; a third says two rooms were left dirty on a repeat visit and the card was charged in full anyway; and one reviewer reports being no-showed twice. The Better Business Bureau, separately, gives the business an F grade specifically for failing to respond to two filed complaints. Anyone booking a deep clean should ask exactly what the checklist covers and get the scope and price confirmed in writing, since more than one dispute involves work paid for but not fully delivered, and it's worth confirming the arrival window given more than one account of lateness. Most reviewers who write about this company come away happy with friendly, punctual, thorough cleaning, but the specific complaints and the BBB's unanswered-complaint grade are worth weighing against the largely positive star averages on Google and Thumbtack.