New England Custom Remodeling

New England Custom Remodeling is a Merrimack, New Hampshire company built around kitchen and bathroom projects, run by Kris Whitehead. The company says it covers a swath of southern New Hampshire — Bedford, Windham, Nashua, Londonderry, Amherst, Hollis, Manchester and Milford — handling remodels, additions and new construction. Google shows 19 ratings averaging 5 stars, and the ten written reviews on file, spanning 2023 to mid-2026, are also all five stars. Recent ones (April through June 2026) describe custom kitchen and bathroom work finished on time and within budget, with Kris staying personally involved from planning through completion. Older reviews tell the same story: a 2025 write-up mentioned a dormer addition paired with a new roof, and another 2025 reviewer said Kris was the only contractor willing to dig into a stubborn roof leak on a 1960s house framed with structural insulation panels, researching the material before sending a crew up to pull shingles. In 2023, the company took on a renovation for The Friends Program, a local nonprofit, described by both NH Business Review and the nonprofit's own site as "The Home Stretch Renovation." The one sour note sits on Houzz rather than Google: a 2022 review calls the work unacceptable, and a 2023 review says the crew sent for finish carpentry wasn't up to the job, with the reviewer ending the project after paying half upfront. Neither complaint shows up again in the more recent Google reviews, but it's worth asking directly how finish work is staffed and what the payment schedule looks like before signing anything. For a kitchen or bathroom remodel — especially one with an unusual wrinkle like a hidden roof problem — this is a company whose recent customers describe as responsive from the first call through the punch list. Ask about crew assignments and payment terms up front, and don't skip a direct conversation about those two Houzz reviews.