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Two Angi customers in late 2020 described the work going right: one had the concrete between their flagstones redone and brick stairs repointed, quick and efficient, after a free estimate and a proposal emailed the same day with a three-year warranty; the other had a large multi-level patio with a sitting wall built on time, with the yard left clean where the equipment had run. New England Masonry & Landscape Services works out of Hudson, and Angi and HomeAdvisor both list 24 years in the trade, Spanish-language service, and a mix of stamped concrete, brick and stone wall repair, flatwork and landscaping. The complaints are older but specific. In a 2018 Angi review, a homeowner said a large stamped patio came out with numerous cracks the contractor refused to fix, that rebar the contract called for every two feet was never used, and that a job quoted at two weeks was still unfinished three months later when he walked away. A July 2023 Angi customer, who says they hired the same contractor — Fred, in the reviews — for four jobs in nine months, opened a half-star review with a warning to other buyers. The single one-star Google rating needs context: that 2021 reviewer wrote that they had hired Fred several times through New England Masonry & Landscape with no issues, and that the job they were unhappy with — a large stamped concrete patio and walkway at a new home — was booked under a different company name, Angels Concrete and Masonry. Everything written here is dated: the praise is from 2020, the newest account from 2023. Ask for recent local jobs you can go look at. On any stamped concrete or patio pour, get the reinforcement spec, the completion date and the remedy for cracking written into the contract, and keep a meaningful payment back until the punch list is finished. For repointing and flatwork repair, the older accounts are the encouraging ones.
BUY BEWARE!!! I hired Fred for 4 jobs within 9 months. This is the second job. After hiring Fred to repair the foundation of my house he was willing to help me with a stone retaining wall which was to included landscape lighting. Fred and his crew came and installed the wall taking less than a day. When the wall was complete I immediately noticed some of the stones were chipped and the lighting was not in the correct spot. Fred assured me that he was going to address the chips and fill in the gaps, then fix the lighting. In the meantime he was hired for job #3, a concrete pad around a pool. He never addressed the gaps and it took him 6 months to come back and move the lights and they are still not in the correct location.
Disappears at first issue. It's unfortunate. I've hired Fred several times through his company "New England Masonry & Landscape" and had no issues. I hired Fred again with the new company name "Angels Concrete and Masonry" to do a large stamped concrete patio & walkway at my new house. In total the work took 3 days spread over the timespan of 3 months. I got constant excuses for why his guys called out. He tried leaving excavated grass/dirt on my property as though that was normal. Eventually the patio went in. 2 months later it cracked. I called and after 2 weeks I got a call back saying it was ok because there are relief cuts in the concrete. Except that the crack spans both sides of the relief cut. He tells me he'll be out next week to take a look at it. That was several weeks ago now and he won't answer calls, show up, or stand by his work. Its unfortunate because all my other projects went well, but this project was very poor, start to finish.
Fred and his men were quick and efficient. I needed someone dependable to redo the concrete between my flagstones and repoint the brick stairs. He did a free estimate and emailed me a proposal the same day, including a three-year warranty. The price he quoted was a little higher than that of others, but they also power washed the bricks, including some extra places that needed it, and even helped shovel the snow on the walkway (we had a foot of snow fall halfway through the project). The flagstone walk and the steps look great now. I’d definitely hire them again.
We hired Fred to complete a large multi-level patio with a sitting wall. The project was completed on time and for a great price. Castro paid great attention to detail while completing the project. Our yard was left pristine with fresh loom where their equipment went through. I would gladly recommend New England Masonry. We are more than satisfied and look forward to many years of entertaining in our new space.
I hired Fred to do a 3000 SQ stamped patio. I have numerous cracks he refused to fix, he was contracted to use re-bar every two feet used none. I was told the project would be completed in 2 weeks 3 months later he never finished a walked away, As also begging for more money even thought the contract was 1/3, 1/3 and 1/3.
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Step and staircase rebuilds5.0
Basement waterproofing5.0
Retaining walls5.0
Renovates century-old structures5.0
Wood and block retaining walls4.9
Antique brick building3.5