Next Gen Electrical

Purchased a generator from them and have used them for service each year since installing 2020. Each year it was a hassle to get them out for service. Last year (2025) took a long time to get them out for service. This year, they don’t return calls, emails or texts. Assuming they are out of business. If they aren’t, be careful purchasing from them if you want service after the investment in a generator.

Installation in August 2024 went fine. Maintenance scheduling is a headache. I have been emailing NextGen and attempting to reach via phone for 6 weeks trying to have my generator serviced and cannot get confirmation of a service appointment.

Do not do business with these people. They will not service your need after they install something. The customer service is horrible. No call backs no follow thru. Stay away.

Very frustrating. I paid him for the generator installation, but he never came back to finish the job. He never responded to my calls or emails. I now have to pay someone else to finish the project that he never completed. The lack of communication is particularly frustrating. I do not understand why someone would care so little about their business and personal reputation.

CAUTION: This company was selected by LOWES in Brewer, Maine to install my GENERAC. Next Gen installed it, and the Generator had problems immediately (metal shavings in the oil reservoir). While this is not the fault of NEXT GEN, they took months (I had to call to remind them after more than 30 days with no communication about what was happening) then was told someone forgot to order the parts. Loss of 1 star. The owner reached out to me via text telling me they planned to find the parts needed from another generator and gave me a date to expect the repair to be completed. That date came & passed with no communication about why the generator was not repaired. My generator has been offline for more months than it has been online in the first year. Loss of 2nd & 3rd star in rating. Next Gen is not making consistent or reliable effort to communicate & follow through on their timeline the fix the generator & get it back online. They have poor communication and unreliable follow-through. Buyer beware...and I sure hope LOWES stops sending work to a company that treats the Lowe's customers this way. Loss of 4th star. I will be happy to update this review if Next Gen were to communicate with me and follow-through on the time-line they communicate. I'm well aware that some parts may take time to arrive from GENERAC, that's reasonable. What is unacceptable is that I've mad multiple efforts to communicate with this company with little or now follow-through. This company seems to prefer communicating via text rather than phone calls.Text is not ideal for complex problems, like what is happening (or not happening). POSITIVES: The crew that shows up at the house have all been respectful, knowledgable, and helpful in answering questions. The people that have come to install the generator for this company have all been professional, polite, and I have hesitated for months in writing this review because of how professional and kind the crew that works for the company have been.