Nordik Windows and Doors

After being shocked at the cost of replacement windows, talking with the "big boys" in the industry, Nordik came in with a much more acceptable estimate. The beginning of the process was good, but it started to fall apart when I asked about seeing color samples for the window material. Two different people assured me that samples would be sent to my home. It wasn't until I reached out because of the time that passed and my insistence in seeing samples before placing the order did I actually receive the samples. Little did I know that the order was already placed with the standard white color, but luckily I caught things before production actually began. Then there was the three postponements, the first because of weather, which I understand, the second because they couldn't "FIND" their installer, the third was after one window was installed and it began to rain. They told me that they would get me back on their schedule within the next three weeks. That was not acceptable, I told them that their customer service was poor and that it was shocking to me that they would put someone else ahead of me when my job was already underway. They finally agreed and put me on the schedule during the following week, but if not for me being upset, I'm quite sure it would have been a very different scenario. Lastly was the fact that my windows were not accurately noted on the work order as to where they should be placed. Now if I want them in the position which was originally communicated to the sales person, I need them to come back out in a month to have two of the three windows removed and repositioned. To future buyers of Nordik windows, I hope you have a better experience than I had, but be prepared for poor communication, less then desirable attention to detail, and the need for very close supervision of EVERY STEP.

Ordered back in June, They called me on 9-27 and stated they are no longer working in the USA. What a horrible company.

Paid $950 up front and 3 weeks later, 2 days before scheduled appointment, I get a call saying the company has decided to stop doing business in the Boston area. Valuable time lost now that the cold weather is here and the door needs replacing. You would think the company would at least honor existing contracts before pulling all operations. Very disappointed.

Nordik I was great to work with from the sales person to the installer. I would highly recommend Fabio. He did an amazing job. I would ask for him and his crew. They made sure that I was happy and went over everything with me and did clean up and did not leave a mess and make sure when he was done went over everything he did.

Good Job done by installors.