Nordik Windows and Doors

The last thing several Boston-area customers heard from Nordik was a phone call cancelling their order. One reviewer wrote in September 2023 that the company rang to say it was no longer working in the USA; another, two days out from an install date and $950 already paid, was told Nordik had decided to stop doing business in the Boston area. The company sold and installed replacement windows and doors from an address in Avon — casement and triple-pane windows, entry doors, patio doors, basement doors. A homeowner writing in March 2023 made the shape of the operation plain: most of the reviews come from Canada, where Nordik is based, and its US arm had only recently moved into the Northeast. Its written record runs 2022 to 2023 and nothing newer, and it splits cleanly in two. The 2022 reviews are the warm ones, and they name people. A homeowner that November described Dan installing three windows, clearing away all the waste and explaining how to maintain them; another had a basement door fitted in Brockton and said the installer finished as fast as promised without cutting corners. A December 2022 customer had a custom front door built into a 1760s house. On the sales side, Emily and Daniel come up again and again in that stretch. Through 2023 the tone turns. Reviewers describe a custom sliding door ordered in October and not installed until June, then put in the wrong way round, with six missed or cancelled visits for the replacement. One customer rescheduled a window install three times after installers failed to show, and was heading for a fourth. Another waited over a month for the correct handles, then found one of them badly damaged after the crew left, along with an unexplained credit-card charge of more than $3,000. A separate account describes a front door frame bent enough that it wouldn't close, and a manager who never turned up to inspect it. Google's 4 stars from 32 ratings sits well above what those write-ups actually describe. Buyers who did get their windows generally liked them: several 2023 reviewers said the triple-pane casements were noticeably cheaper than comparable quotes from bigger window companies and held up well for the money. The complaint was almost never the product — it was getting it delivered, installed correctly, and finished. The first thing to settle, before any money changes hands, is whether the company is taking work in Massachusetts at all. The newest customer accounts on file are from September 2023 and describe deposits taken and jobs called off, and nothing has been written since. Confirm current US operations directly, get delivery and installation dates in writing, and hold back payment until the work is actually done.