Novus Exteriors, Inc.

Hardie siding, replacement windows and rebuilt decks feature in accounts from people who hired Novus Exteriors. The Marlborough company describes itself as family-operated, established in 2016, and offering siding, roofing, decking, windows and interior remodeling. Its stated Massachusetts service area includes Boston, Acton, Arlington, Cambridge and surrounding communities. In a March 2026 Google review, a homeowner described hiring Novus to install Hardie board siding and update windows and doors. They praised communication and crews arriving at the appropriate stages. A June 2024 reviewer described replacing cedar siding with James Hardie fiber cement, repairing water-damaged sheathing and installing new exterior trim during five weeks of work. Another July 2024 customer praised Marcelo’s product explanations, Daniel’s responses during installation and the installation team’s daily cleanup. Deck and roof customers described other completed projects. In April 2025, a reviewer said Marcelo and Daniel helped design a deck rebuild within their budget and that Daniel kept them informed. A July 2025 customer reported a roof replacement and deck build; two roof crews completed the roof in the single available day between rainstorms. An August 2025 reviewer described a bathroom enlargement and remodel. A May 2023 homeowner described a broader addition and remodel involving a two-car garage, a room above it, siding, windows, deck work, roofing and gutters, with Marcelo and Eric handling the project. Estimate follow-through drew complaints in three different years. An October 2021 Google reviewer said a quote never arrived despite three follow-ups. A September 2024 reviewer likewise reported three follow-ups after a home visit without receiving a quote. In February 2025, a customer said Marcello had visited and promised an estimate, but a month had passed without it arriving. More serious complaints concern missed arrivals and unfinished work. A January 2024 Google reviewer alleged cheating on materials, slow responses and failure to show up after advance payment. In a May 2023 Angi review, a customer said they felt scammed after initially being impressed with Marcelo and Eric. An Angi account from 2020, updated on November 19, said the job remained incomplete seven months later and that temporary railings had been removed before the crew checked whether materials were complete. A BBB customer also complained of siding delays. A September 2022 Google review said Novus left the household without heat and did not return calls to fix it; that customer also complained of missed arrivals and requests for more money. A November 2022 Angi review separately reported being left without heat, three weeks without callbacks, cheap materials and broken promises. In September 2021, a customer otherwise pleased with roof and siding work reported a rust stain on the driveway left by the waste container. Google’s August 2026 listing shows 4.3 stars from 52 ratings; Novus’s BBB grade is A+.