Novus Exteriors, Inc.

Novus Exteriors is a family-owned Marlborough contractor, in business since 2016, doing siding, roofing, decking, windows and interior remodeling across the Boston suburbs. It's a James Hardie Elite Preferred Contractor, and reviewers who became customers describe consistently strong work: Hardie board siding jobs, full deck rebuilds, roof replacements finished in a single day between rainstorms, a bathroom enlargement, and a mud-room addition all come up across dozens of detailed reviews naming owner Marcelo, project manager Eric, and crew lead Daniel for clear communication and careful work. But the record here has a real split in it, and it's worth understanding where. On finished jobs, the praise is deep and specific — customers describe daily site cleanup, photo updates as work progressed, and problems that came up being fixed at no extra cost. The trouble shows up mostly on the front end: reviews spanning 2021, 2024, and 2026 describe getting a promised on-site quote and then never receiving it despite repeated follow-up calls and emails, one person calling it a month of chasing a document that never came. Separately, two reviews — one on Google in 2022 and a closely worded one on Angi around the same time — describe a job that left the customer without heat and unreturned calls for about three weeks, alongside a complaint about cheap materials; the near-identical wording across the two platforms suggests these may describe the same incident rather than two independent ones, though either way it's a serious account. An older 2020 Angi review described a job still incomplete seven months in. That split matters for how to read this profile: once Novus is actually working on your property, the reviews describe a company that delivers real quality — but getting to that point, or handling something that goes sideways mid-job, has been a documented weak spot across several years, not a single bad month. The company holds an A+ Better Business Bureau grade, and its Angi and HomeAdvisor scores (4.4 from 34 ratings each) sit a bit below its strong Google average. For siding, roofing, decking or a remodel in the Marlborough/MetroWest area, the finished work here has real evidence behind it — but given the recurring estimate and follow-up complaints, get a firm quote and a written timeline before signing anything, and don't be shy about escalating if communication goes quiet mid-project.