Verified record
Obie Comfort Solutions is a Framingham heating and air-conditioning company, and a 2024 Houzz customer said they had paid $98 a month for a year on a heating and AC maintenance plan, $1,200 so far, while the company never showed up or called to schedule a service. The company describes itself as a family-owned HVAC business, founded in 2006, providing air conditioning, heating and indoor air quality services across the MetroWest area. Its BBB page shows an A+ grade and accreditation. A 2022 Houzz customer replacing a 20-year-old gas furnace got four estimates and chose Obie as the most responsive in answering questions, ending up with central AC and a Bosch 2-stage variable speed furnace. A 2022 HomeAdvisor customer said the company installed a heat pump and "got the job done ahead of schedule," and that it patched the walls and built a bench to conceal some of the ductwork. In a 2021 HomeAdvisor review, a customer said serviceman Santiago Aguirre was on time and answered all their questions. A 2019 Houzz customer said that two days after a whole-house humidifier install, a technician came within an hour on a Saturday and resolved a small leak at the drain fitting. A 2023 Houzz customer, who described being a long-time customer, wrote that the company sold them a heat pump that did not function as promised and ultimately had to be replaced, and that it had done nothing to remedy the situation. A 2022 Houzz customer said the company could not resolve a water heater problem for four weeks. A 2022 Houzz customer wrote that a water tank had to be fixed three times in its first week, the central air was not cooling the house, and service would not come out for 10 days. A 2020 HomeAdvisor customer called the installation okay but post customer service terrible, saying the company was asked back to look at the heating, flushed the water out and charged for it. A 2025 r/boston commenter said Obie had the lowest quote and an ok install if you watch it closely, but never followed up on requests after the install.
“Obie Comfort Solutions had lowest quote, ok install if you watch it closely and correct when it goes wrong, never followups on requests after install”
“Did a good job”
“I had a great experience with Obie and can recommend them without hesitation. I had a complicated central air install in an older house, and they gave me a competitive quote that was exactly what I wanted.”
I have been paying 98$ a month for a Heat (fall)/AC (spring) dual system maintenance plan for the past year (started in May 2023). I'm in for 1200$ to this day. They never showed up. Or call to schedule a service. Not sure what else is there to say...
I was a long-time customer of Obie Comfort Solutions, but unfortunately there was a major problem with my most recent experience. Long story short, the company sold me a heat pump that did not function as promised and that ultimately had to be replaced, and they have done nothing to remedy the situation.
I needed to replace my 20 year-old gas furnace and did not have AC (only the window units) so I was deciding between mini-splits or central AC. I have a forced hot air system. I got 4 estimates with different companies recommending different options and ended up with Obie as they were the most responsive in answering all my questions/concerns. I ultimately decided on central AC as well as a Bosch 2-stage variable speed furnace and couldn't be happier.
The service is so bad. I will give them 0 if there is an option. They cannot resolve the simple water heater problem for 4 weeks. Can you imagine that you live in a house without hot water for 4 weeks?
Nothing but problems with installed units and service. Heartless Water tank had to be fixed 3 times in the first week that it was installed. Now central air barely works. Not cooling the house at all even when set at 65 degrees. Service won’t come out for 10 days.
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Service area
1 change recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Obie Comfort Solutions. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
Languages
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Diagnoses before replacing5.0
Fast emergency turnarounds4.5
Repeat clients across 5+ years4.4
