Wellesley Plumbing & Heating Inc.

Wellesley Plumbing & Heating has 230 Google ratings averaging 4.9, and reading through them, one thing stands out: the same names — Bob, Katie, Joel, Scott — turn up again and again, year after year. Based at 151 Linden St in Wellesley, the company works both trades in its name, handling plumbing repairs and heating/AC installs for homes in the area, and it holds an active Massachusetts plumbing license along with a BBB A+ rating. This spring, a team lead named Scott coordinated a full guest-bathroom job — a new vent, replaced floor tile, walls and ceiling repainted — with subcontractors on schedule and the site cleaned up each day. Around the same time, Bob traced an overheating water heater to a ventilation problem and fixed it with a chimney liner, and a second-floor heating loop got a new circulating pump the day after a burned-out one was found, followed by a return visit to bleed air from the line when the heat cut out again. Two customers had full heating and cooling systems installed this winter and spring — one after eight years with the company — and both mention daily cleanup and Katie in the office keeping them posted. Not every call this spring went as smoothly. One customer described trying calls, email, and the website chat to get a price on a simple repair, then hearing nothing back for weeks until they had to call and cancel it themselves — worth asking about response times up front if the job isn't urgent. For plumbing and heating work around Wellesley — water heaters, heating-loop repairs, full system swaps, and the occasional bathroom job — the license is active, the BBB file is clean, and the review history runs back years. Confirm how quickly they can turn around a non-urgent estimate before booking.