Wellesley Plumbing & Heating Inc.

Wellesley Plumbing & Heating has been showing up for some of its customers for over 40 years, and that kind of tenure runs through review after review — three decades here, ten years there, families who call them the "go to" without a second thought. Its Massachusetts plumbing license is active, and the Better Business Bureau lists the company as an accredited member with an A+ grade. The stories that recur are about handling real emergencies well. A rusted-through water tank quit at 10 p.m.; the customer called at 8 the next morning and had a new tank installed by 2 p.m. A badly leaking water heater got replaced within about two and a half hours of the call. A second-floor heating loop with no heat was traced to a burned-out circulating pump and fixed the next day. On the larger end, the crew has handled full HVAC system replacements, helping customers navigate the MA Saves rebate program along the way. Named staff — Bob Lynch, Katie, Brett, Joel and Scott among them — come up often enough that it reads like a company people know personally rather than a rotating crew. Not everything has gone smoothly. In a 2026 review, a prospective customer described trying repeatedly to get information by phone, email and the website's chat, finally receiving a price for a simple repair, then never hearing back — the job sat for weeks until they called to cancel. And in a 2021 review, a ten-year customer said the company sent two water filters for a tank, installed only one, denied a problem when they called about a hot-water shortfall, and only had it confirmed — sediment in the toilets, an unchanged filter — after bringing in a different plumber. For anyone in Wellesley or nearby weighing a call, this is a shop with real depth on both emergency plumbing and full heating and cooling installs, and a customer base that has stuck around for decades. The two accounts above are the exceptions worth knowing, not the rule — but worth asking about if a job needs quick follow-through.