Paul Marcotte & Sons

Paid $250 for kitchen plans to be drafted. Never received the plans. Called many, many times. They rarely answer and NEVER return calls. It’s been over two years - the plans are not coming. We intend to take them to court as a matter of principle. I take no pride in posting this review regarding a local, small business - sad times. Edit: The owner responded stating he would give our money back, which is kind and asked for a copy of the check. The check was literally attached to this review. As for why we waited 2 1/2 years to complain we have called you many times over the last year and you do not respond to phone calls. We don’t immediately jump to giving negative reviews to businesses without giving them ample time to address it. A better question would be why did you not give a copy of the plans to begin with when they were paid for? Another question would be why do you not have the income listed in your invoicing system when we clearly paid you and posted a copy of the check which cleared our bank. Update: 1-2-2024. Still no refund, still no plans.

We tried to have this company do work for us. Went to their store, told Josh what we wanted to have done. He was very helpful with ideas and we picked out 3 counter tops for him to get a quote on. WE called the next week but told no response from the counter people. Called 2 more times and no call back.....at all. They never, ever got back to us......not even to say they didn't want to or couldn't do the job. This was a couple months ago. It was a very weird experience since Josh was great at the store. I don't know, maybe it was the father. He didn't seem to pleased we were in his store, barely responded to a question from his son Josh. Maybe because we were two men together shopping for our new counters, cabinet work and bathroom vanity tops? I hope that wasn't the reason. I give Josh 4 stars for his help at the store but the company gets 1 star overall. Very bad way to run a business. I can not and will not recommend them to any of the many people I know.

6/16/22: I showed 10 minutes late (as I said might happen due to work and a 45 minute drive). for an appointment I made to go over my kitchen plan. I called ahead to make them aware I would be late. When I showed up, I was told that the person meeting with me was going to be 30 minutes late. I couldn’t wait because I had to take my son to baseball practice. I wasn’t made aware of this when I called prior to showing. I left my information and a sketch of my kitchen layout detailed with wall measurements. I left my phone number and was told I would be called. The lady who helped me was really pleasant and nice, which is why I offer this review 2 stars. 6/28/22 (nearly two weeks later), I called to ask if I would be contacted to discuss my plan. I spoke to one of the Marcotte’s and was told they “were getting to it” and planned to call me by the end of the week or the following week. 7/7/22 - no call, no apology for the delay or missing my appointment. Nothing. I don’t chase contractors who can’t keep their word nor schedule. I will definitely not be using these folks for my kitchen as they have set an unprofessional standard with me already. I’m sure there are others out there who do work that is just as good.